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NatWest Group - Cora: Digital assistant reviews

3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Excellent a pleasure

5
Quick, easy and satisfying experience all round Reviewed on: 20th March 2022

Easy to use and quick. Helpful

4
I was surprised at how easy it was Reviewed on: 20th March 2022

Effective online help

5
Very helpful online messaging. Previous systems I have used result in having to call anyways but Cora have multiple solutions to try which helped solve my issue. Reviewed on: 20th March 2022

Satisfied

5
Solved my problem promptly. I am very satisfied Reviewed on: 20th March 2022

Statement query

4
Looking for s paper statement... quickly done thro' Cora Reviewed on: 20th March 2022

Surprisingly amazing

5
Enjoyed the conversation with Cora. My request wassuccessful. Reviewed on: 20th March 2022

Easy/quick way to help

5
I’m pleased with the online service Reviewed on: 20th March 2022

Superb

5
Really helpful and informative. Cora helped me with my query in super fast time. Thank you. Reviewed on: 20th March 2022

Quick and easy to use

5
I needed to change my address and using Cora make it simple. Reviewed on: 20th March 2022

Quick and easy to use

5
Makes life on the go very easy # lovecora Reviewed on: 20th March 2022

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