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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Cora

5
Very helpful I was given all the information I needed but if I can carry it out is a different matter as I’m 76 and tend to forget some things Reviewed on: 20th March 2022

Great service

5
Good advice helpful and easy to use Reviewed on: 20th March 2022

Quick and easy

5
Changing address. Cora made it so simple ... and she's nice about it! Reviewed on: 20th March 2022

Quick and effective

5
I used Cora to close a business account. It was very quick and easy. Fuss-free banking. Reviewed on: 20th March 2022

Changing address

5
Changing address was so easy with Cora and so quick. So much better than hanging on the phone for ages waiting for someone to answer. Reviewed on: 20th March 2022

worked fine

4
cora works well assuming your query is on the list of subjects. today it was and was dealt with speedily and accurately Reviewed on: 20th March 2022

Access to services even on a Sunday

5
Orders bank statements for you out of hours etc Reviewed on: 20th March 2022

Automatic chat that seems to work well

5
Change of address worked well, hopefully other services would too. Reviewed on: 20th March 2022

Great Bank

5
The banking app is so easy to use and it feels 100% secure at all times, love this bank !! Reviewed on: 20th March 2022

Amazing, easy service.

5
I have very little spare time, so the fact I can change things such as a new address with such ease is as perfect as it could get. Reviewed on: 20th March 2022

Review NatWest Group - Cora: Digital assistant now

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