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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Statement

5
good Postal service And it's been activated. Reviewed on: 20th March 2022
Mohammad hoamda's avatar
Mohammad hoamda

goodvery good

5
it was verry good.it was very good it was very goog thank you for your servivce Reviewed on: 20th March 2022
jbryan's avatar
jbryan

Cora

5
Very helpful I was given all the information I needed but if I can carry it out is a different matter as I’m 76 and tend to forget some things Reviewed on: 20th March 2022
Cora's avatar
Cora

Great service

5
Good advice helpful and easy to use Reviewed on: 20th March 2022
Dougal44's avatar
Dougal44

Quick and easy

5
Changing address. Cora made it so simple ... and she's nice about it! Reviewed on: 20th March 2022
catherine cruise's avatar
catherine cruise

Quick and effective

5
I used Cora to close a business account. It was very quick and easy. Fuss-free banking. Reviewed on: 20th March 2022
Kirsty Sharp's avatar
Kirsty Sharp

Changing address

5
Changing address was so easy with Cora and so quick. So much better than hanging on the phone for ages waiting for someone to answer. Reviewed on: 20th March 2022
Tina Pellow's avatar
Tina Pellow

worked fine

4
cora works well assuming your query is on the list of subjects. today it was and was dealt with speedily and accurately Reviewed on: 20th March 2022
Gay Howes's avatar
Gay Howes

Access to services even on a Sunday

5
Orders bank statements for you out of hours etc Reviewed on: 20th March 2022
Vannina Ettori's avatar
Vannina Ettori

Automatic chat that seems to work well

5
Change of address worked well, hopefully other services would too. Reviewed on: 20th March 2022
Mike's avatar
Mike

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