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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Graham

4
Fast and efficient. Plenty of useful information . Reviewed on: 20th March 2022

Query resolved quickly!

5
I just needed to know how to go paperless and I couldn’t see how to do it on the app but it’s to be done on desktop so that was great, I’ll do it now! Reviewed on: 20th March 2022

I'm customer happy keep and go on line

5
Hi wi hawa it Natwest online banking accuntal. Thanksgiving a nice full waiting for tumuch pounds . Reviewed on: 20th March 2022

Easiest webchat system iv honestly ever used

5
Perfection, it was easy and simple and I had my problems solved in a few minutes Reviewed on: 20th March 2022

Top Dollar

5
Big help on the smallest enquiries Reviewed on: 20th March 2022

Quick and easy

5
Damaged card - process easy to order replacement Reviewed on: 19th March 2022

Quick easy way to get answers

5
Needed help with a card that was blocked and a question on pending transaction. Dealt with very quickly and efficiently Reviewed on: 19th March 2022

Great service

5
Cora service was very helpful and Cora helped me update my address. Reviewed on: 19th March 2022

Easy to go, easy process for opening an account. Amazing customer service.

5
Very good banking process. Easy process of opening account and anyone can find details easily. Very much helpful application and their customer service is amazing. Keep it up. Reviewed on: 19th March 2022

Efficient and reliable

5
Wanted to change my address and Cora helped me. It was as easy as ABC. Reviewed on: 19th March 2022

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