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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy to go, easy process for opening an account. Amazing customer service.

5
Very good banking process. Easy process of opening account and anyone can find details easily. Very much helpful application and their customer service is amazing. Keep it up. Reviewed on: 19th March 2022
Rahima 786's avatar
Rahima 786

Efficient and reliable

5
Wanted to change my address and Cora helped me. It was as easy as ABC. Reviewed on: 19th March 2022
Maria Madzima's avatar
Maria Madzima

Friendly

5
Cora is very easy to use, very Friendly Reviewed on: 19th March 2022
Fadi Rahi's avatar
Fadi Rahi

Superb

5
Efficient, easy, no delays, to the point Reviewed on: 19th March 2022
Odeta Panariti's avatar
Odeta Panariti

Cora

5
Very good at getting back to me quickly and the information is very much appreciated Reviewed on: 19th March 2022
Clare Greenwood's avatar
Clare Greenwood

Time saver

5
Had a query with online bank account set up and the cora was very helpful. Reviewed on: 19th March 2022
Wajahat Ali Khan's avatar
Wajahat Ali Khan

Everything was so easy and intuitive to use

5
I needed to reactivate my ISA and Cora made it so easy without having to contact anyone at the bank. It was so simple that anyone could use this technology. Reviewed on: 19th March 2022
Jane Murphy's avatar
Jane Murphy

Efficiency at its best

5
Needed help to reactivate my Isa. Took less than 5 minutes. Thanks Cora. Reviewed on: 19th March 2022
Lorna Wilson's avatar
Lorna Wilson

Spectacular customer service

5
Great and fast. Highly recommended Reviewed on: 19th March 2022
IKKY's avatar
IKKY

Very helpful

5
Straightforward answers and fast response Reviewed on: 19th March 2022
Rodolph Conrad Castor's avatar
Rodolph Conrad Castor

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