NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Comprehensive response

Quick, easy and comprehensive responses from Cora with visuals used too to clarify process. Reviewed on: 19th March 2022

Third class service

Completely useless service Unable to open child investment account or child isa ac Reviewed on: 19th March 2022

Helpful banking

It is easy to sort out financial affairs with Nat West their human staff are just as helpful as the digital one and Cira is very helpful and easy to use Reviewed on: 19th March 2022