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NatWest Group - Cora: Digital Assistant reviews

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4.59
Based on 6,049 reviews, last reviewed 5th Aug 2025
No new 5 star reviews
in the past 90 days
29% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
5%

Latest highest rating:

5

Signal assistance They have all been good if I was unsure of a question or a transaction. have been a very reassuring if a scam was involved and reacted very quickly. L... Read more Reviewed on: 22nd February 2024
Anne P's avatar
Anne P

Latest lowest rating:

1

Cora cannot handle anything more than a very basic r... Cora cannot handle anything more than a very basic request. Anything meaningful - like I have not received something you say you have sent me - it fai... Read more Reviewed on: 5th August 2025
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M P
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NatWest Group - Cora Digital Assistant reviews (6049)

First time user

5
excellent service , just a pity that A I is going to put many out of a job . Reviewed on: 19th March 2022
Gerry Gallacher's avatar
Gerry Gallacher

NATWEST HAVE BEEN NO HELP THROUGH COVID, I HAVE HAD SUPPORT FROM THE HALIFAX AND THEY CONTINUE TO SUPPORT ME. NATWEST CUSTOMER SERVICE MAKE YOU FEEL LIKE YOU WANT TO SLASH YOUR WRISTS. AS THERE IS NO HELP WHAT SO EVER!

1
The worst experience I have had. I have been with this band 51 years Reviewed on: 19th March 2022
Cora heaton 's avatar
Cora heaton

Brilliantly helpful

5
Very happy with this service. Thanks Reviewed on: 19th March 2022
Alan Tennant's avatar
Alan Tennant

Holiday contact number query

5
Very quick and helpful. No problem. Reviewed on: 19th March 2022
Paul Jameson's avatar
Paul Jameson

Great!!!

5
Thanks, very quick and easy, I updated my address in 5 second's!!! Reviewed on: 19th March 2022
Nicolai 's avatar
Nicolai

Mrs Evgenia Kritikou

5
I had a great customer experience Reviewed on: 19th March 2022
Evgenia Kritikou's avatar
Evgenia Kritikou

super easy and quick

5
it was really easy to use and had my issue solved in literally 2 minutes. Hooray! Reviewed on: 19th March 2022
Maddie Malling-May's avatar
Maddie Malling-May

Cora is quick, simple and easy to use

5
Not having much time during the day to ring my bank, Cora makes it simple and easy to resolve problems! Very good Reviewed on: 19th March 2022
Chloe Thomas's avatar
Chloe Thomas

Easy, quick and informative

5
Very helpful and precise information for my query. Easily solved Reviewed on: 19th March 2022
Jordan Boylen's avatar
Jordan Boylen

Quick and easy

4
I didn’t recognise a payment so Cora told me what to do. Reviewed on: 19th March 2022
Vanessa 's avatar
Vanessa

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