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NatWest Group - Cora: Digital assistant reviews

3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Excellent

4
Good experience and solved my problem in few minutes Reviewed on: 19th March 2022

Very simple and easy

5
Easy simple and fast and would recommend to anyone Reviewed on: 19th March 2022

First time user

5
excellent service , just a pity that A I is going to put many out of a job . Reviewed on: 19th March 2022

NATWEST HAVE BEEN NO HELP THROUGH COVID, I HAVE HAD SUPPORT FROM THE HALIFAX AND THEY CONTINUE TO SUPPORT ME. NATWEST CUSTOMER SERVICE MAKE YOU FEEL LIKE YOU WANT TO SLASH YOUR WRISTS. AS THERE IS NO HELP WHAT SO EVER!

1
The worst experience I have had. I have been with this band 51 years Reviewed on: 19th March 2022

Brilliantly helpful

5
Very happy with this service. Thanks Reviewed on: 19th March 2022

Holiday contact number query

5
Very quick and helpful. No problem. Reviewed on: 19th March 2022

Great!!!

5
Thanks, very quick and easy, I updated my address in 5 second's!!! Reviewed on: 19th March 2022

Mrs Evgenia Kritikou

5
I had a great customer experience Reviewed on: 19th March 2022

super easy and quick

5
it was really easy to use and had my issue solved in literally 2 minutes. Hooray! Reviewed on: 19th March 2022

Cora is quick, simple and easy to use

5
Not having much time during the day to ring my bank, Cora makes it simple and easy to resolve problems! Very good Reviewed on: 19th March 2022

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