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NatWest Group - Cora: Digital assistant reviews

3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Quick and easy

5
Quick and easy experience with Cora. It took less than 5 minutes to change my address. Reviewed on: 19th March 2022

Cora payment help

5
Cora is very intuitive and answered my questions extremely quickly. Reviewed on: 19th March 2022

Excellent

4
Good experience and solved my problem in few minutes Reviewed on: 19th March 2022

Very simple and easy

5
Easy simple and fast and would recommend to anyone Reviewed on: 19th March 2022

First time user

5
excellent service , just a pity that A I is going to put many out of a job . Reviewed on: 19th March 2022

NATWEST HAVE BEEN NO HELP THROUGH COVID, I HAVE HAD SUPPORT FROM THE HALIFAX AND THEY CONTINUE TO SUPPORT ME. NATWEST CUSTOMER SERVICE MAKE YOU FEEL LIKE YOU WANT TO SLASH YOUR WRISTS. AS THERE IS NO HELP WHAT SO EVER!

1
The worst experience I have had. I have been with this band 51 years Reviewed on: 19th March 2022

Brilliantly helpful

5
Very happy with this service. Thanks Reviewed on: 19th March 2022

Holiday contact number query

5
Very quick and helpful. No problem. Reviewed on: 19th March 2022

Great!!!

5
Thanks, very quick and easy, I updated my address in 5 second's!!! Reviewed on: 19th March 2022

Mrs Evgenia Kritikou

5
I had a great customer experience Reviewed on: 19th March 2022

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