Paid advertisement
Smart Money People Logo
Newsletter

NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review

NatWest Group - Cora Digital assistant reviews (6067)

Very helpful

5
I’m reassured that someone is there to help. Reviewed on: 21st March 2022

Rarely Understands my question

2
Cora, I have found, is not good at understanding complex questions. 45 minutes one time trying to get a satisfactory answer, which, ultimately meant using a person. Useless, Asian man who really could not understand either. Gave up in the end so hung up!!!! Question was simple that time...."When could we expect our replacement debit cards?". Not difficult is it? Sorry but not at all happy. Reviewed on: 21st March 2022

Very good

5
Very good service and efficient to process any needs. Reviewed on: 21st March 2022

Cheque book request

5
Quick and Easy to order a cheque book online with Cora Reviewed on: 21st March 2022

Helpfull

5
Needs be they are there for you they are online any time of days or night great Reviewed on: 21st March 2022

Efficient Service

5
Unusually good bot chat it’s one of the few occasions when this method had a satisfactory result. Reviewed on: 21st March 2022

Helpful advice

4
My question answered and advice was helpful Reviewed on: 21st March 2022

Excellent service

5
Excellent no delays quick and efficient Reviewed on: 21st March 2022

Cora tech-assist

5
Cora is accessible, succinct & does the job ! Reviewed on: 21st March 2022

Pretty smooth sailing

5
I was only reporting my card stolen and it was actually quite hassle free to be fair. Reviewed on: 21st March 2022

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs