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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Awful, just goes round in circles

1
Preset answers that don't help in any way at all. Useless, as bad as the app Reviewed on: 21st March 2022

Good

5
Good and very helpfull and my probleme was solved Reviewed on: 21st March 2022

Great way to help!

5
Very intuitive! Useful interaction! Reviewed on: 21st March 2022

Old Age Use

5
Very good to operate in one's old age. I will be 90 in June Reviewed on: 21st March 2022

Service

4
Cora solved my issue quickly & efficiently Reviewed on: 21st March 2022

Brilliant, efficient, friendly service

5
I have been very impressed with Natwest, in particular, I have found the staff to be helpful and friendly and willing to help with any issues I've had. It's always quite easy to make an appointment or speak to someone on the phone and I have always felt like Natwest have wanted to help. Reviewed on: 21st March 2022

Very easy to use and asked all the right questions

5
Sometimes these CHATBOTS are cumbersome and don't give you the options you actually need. CORA is exactly the opposite in my experience and was extremely easy to use. Reviewed on: 21st March 2022

Swift and efficient

5
I have been with NatWest for many years. All good. Reviewed on: 21st March 2022

Brilliant

5
So fast and efficient, I’ll certainly be using more often Reviewed on: 21st March 2022

great speedy service

5
great speedy service couldn't have been more helpful Reviewed on: 21st March 2022

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