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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.89
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

Very easy to use and asked all the right questions

5
Sometimes these CHATBOTS are cumbersome and don't give you the options you actually need. CORA is exactly the opposite in my experience and was extremely easy to use. Reviewed on: 21st March 2022
SW80's avatar
SW80

Swift and efficient

5
I have been with NatWest for many years. All good. Reviewed on: 21st March 2022
Sue 's avatar
Sue

Brilliant

5
So fast and efficient, I’ll certainly be using more often Reviewed on: 21st March 2022
Johanna Baines's avatar
Johanna Baines

great speedy service

5
great speedy service couldn't have been more helpful Reviewed on: 21st March 2022
mark underwood's avatar
mark underwood

Very helpful

5
I’m reassured that someone is there to help. Reviewed on: 21st March 2022
Mary Searle's avatar
Mary Searle

Rarely Understands my question

2
Cora, I have found, is not good at understanding complex questions. 45 minutes one time trying to get a satisfactory answer, which, ultimately meant using a person. Useless, Asian man who really could not understand either. Gave up in the end so hung up!!!! Question was simple that time...."When could we expect our replacement debit cards?". Not difficult is it? Sorry but not at all happy. Reviewed on: 21st March 2022
Michael John Morris's avatar
Michael John Morris

Very good

5
Very good service and efficient to process any needs. Reviewed on: 21st March 2022
tom.southern@hotmail.com's avatar
[email protected]

Cheque book request

5
Quick and Easy to order a cheque book online with Cora Reviewed on: 21st March 2022
Susan Brown's avatar
Susan Brown

Helpfull

5
Needs be they are there for you they are online any time of days or night great Reviewed on: 21st March 2022
Tamara Rimes's avatar
Tamara Rimes

Efficient Service

5
Unusually good bot chat it’s one of the few occasions when this method had a satisfactory result. Reviewed on: 21st March 2022
Tom Hanna's avatar
Tom Hanna

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