NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

great speedy service

great speedy service couldn't have been more helpful Reviewed on: 21st March 2022

Very helpful

I’m reassured that someone is there to help. Reviewed on: 21st March 2022

Rarely Understands my question

Cora, I have found, is not good at understanding complex questions. 45 minutes one time trying to get a satisfactory answer, which, ultimately meant using a person. Useless, Asian man who really could not understand either. Gave up in the end so hung up!!!! Question was simple that time...."When could we expect our replacement debit cards?". Not difficult is it? Sorry but not at all happy. Reviewed on: 21st March 2022