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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Service

4
Cora solved my issue quickly & efficiently Reviewed on: 21st March 2022
Bob Preston's avatar
Bob Preston

Brilliant, efficient, friendly service

5
I have been very impressed with Natwest, in particular, I have found the staff to be helpful and friendly and willing to help with any issues I've had. It's always quite easy to make an appointment or speak to someone on the phone and I have always felt like Natwest have wanted to help. Reviewed on: 21st March 2022
Sarah Munnery's avatar
Sarah Munnery

Very easy to use and asked all the right questions

5
Sometimes these CHATBOTS are cumbersome and don't give you the options you actually need. CORA is exactly the opposite in my experience and was extremely easy to use. Reviewed on: 21st March 2022
SW80's avatar
SW80

Swift and efficient

5
I have been with NatWest for many years. All good. Reviewed on: 21st March 2022
Sue 's avatar
Sue

Brilliant

5
So fast and efficient, I’ll certainly be using more often Reviewed on: 21st March 2022
Johanna Baines's avatar
Johanna Baines

great speedy service

5
great speedy service couldn't have been more helpful Reviewed on: 21st March 2022
mark underwood's avatar
mark underwood

Very helpful

5
I’m reassured that someone is there to help. Reviewed on: 21st March 2022
Mary Searle's avatar
Mary Searle

Rarely Understands my question

2
Cora, I have found, is not good at understanding complex questions. 45 minutes one time trying to get a satisfactory answer, which, ultimately meant using a person. Useless, Asian man who really could not understand either. Gave up in the end so hung up!!!! Question was simple that time...."When could we expect our replacement debit cards?". Not difficult is it? Sorry but not at all happy. Reviewed on: 21st March 2022
Michael John Morris's avatar
Michael John Morris

Very good

5
Very good service and efficient to process any needs. Reviewed on: 21st March 2022
tom.southern@hotmail.com's avatar
[email protected]

Cheque book request

5
Quick and Easy to order a cheque book online with Cora Reviewed on: 21st March 2022
Susan Brown's avatar
Susan Brown

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