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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.95
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

good customer service

5
Cora was quick and precise. I resolved my problem very quickly Reviewed on: 5th March 2022
Luke Richardson's avatar
Luke Richardson

Cora Experience

5
I have been very impressed by this Cora assistant interface. To date, there has been no enquiry it has unable to handle. Reviewed on: 5th March 2022
Phil Parker's avatar
Phil Parker

Very helpful quick informatrion

5
Words things in easy way to understand & it’s just so simple to use Reviewed on: 5th March 2022
Helen Lowe's avatar
Helen Lowe

Customer care

5
Fast and efficient service. Kept out brief and too three point Reviewed on: 5th March 2022
Caroline Graham's avatar
Caroline Graham

Payment Transfer

5
Very clear and concise, step by step method to make a money transfer. Prompt response Reviewed on: 5th March 2022
James Bowie's avatar
James Bowie

Quick and easy

5
Had to change my address was very quick and easy to use Reviewed on: 5th March 2022
graham finck's avatar
graham finck

Answer fast and efficiently

4
Great app experience would recommend to all answers are clear and precise no need for further support Reviewed on: 5th March 2022
Anthony 's avatar
Anthony

Great

5
Great service so easy to use would recommend Reviewed on: 5th March 2022
Lauren 's avatar
Lauren

Change of address

5
Excellent service and easy to use Reviewed on: 5th March 2022
Paul Harwood's avatar
Paul Harwood

Best intelligence help ever

5
She knows it all and she always has an answer for me Reviewed on: 5th March 2022
Josephine's avatar
Josephine

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