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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Very helpful quick informatrion

5
Words things in easy way to understand & it’s just so simple to use Reviewed on: 5th March 2022

Customer care

5
Fast and efficient service. Kept out brief and too three point Reviewed on: 5th March 2022

Payment Transfer

5
Very clear and concise, step by step method to make a money transfer. Prompt response Reviewed on: 5th March 2022

Quick and easy

5
Had to change my address was very quick and easy to use Reviewed on: 5th March 2022

Answer fast and efficiently

4
Great app experience would recommend to all answers are clear and precise no need for further support Reviewed on: 5th March 2022

Great

5
Great service so easy to use would recommend Reviewed on: 5th March 2022

Change of address

5
Excellent service and easy to use Reviewed on: 5th March 2022

Best intelligence help ever

5
She knows it all and she always has an answer for me Reviewed on: 5th March 2022

Excellent and efficient to use

5
I found the application extremely quick, easy and very simple it answered and dealt with my query with the minimum of fuss Reviewed on: 5th March 2022

Very easy to use

5
Very easy to use and efficient. Reviewed on: 5th March 2022

Review NatWest Group - Cora: Digital assistant now

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