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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.95
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

very helpful

5
Very easy and straightforward. Everything sorted in a few minutes. Reviewed on: 5th March 2022
Norah Burrows's avatar
Norah Burrows

Excellent

5
Very quick to answer my question Reviewed on: 5th March 2022
Jason Murray's avatar
Jason Murray

Very helpful!

5
I didn’t realise how quick and helpful Cora would be. I had a query and everything was answered in literally under 60 seconds. Reviewed on: 5th March 2022
Isabella's avatar
Isabella

change adress

5
very quick and easy ,she was very helpfull am understand Reviewed on: 5th March 2022
Marius Nicu's avatar
Marius Nicu

So easy and quick

5
Really pleased how easy it was to use. Very clear instructions and very quick. (Which is rare with banking) Reviewed on: 5th March 2022
Graham Gillespie's avatar
Graham Gillespie

Great service!

5
My request was dealt with so quickly and efficiently so thank you very much. Reviewed on: 5th March 2022
SCW Merryfield's avatar
SCW Merryfield

Really fast and good at answering questions

5
Was helpful and put my mind at rest After a possible fraudulent website experience Reviewed on: 5th March 2022
THpr's avatar
THpr

Very helpful

5
All good . I’ll certainly recommend this service to everyone I know. Thank you so much Cora. You’re the best x Reviewed on: 5th March 2022
Ali McAuley's avatar
Ali McAuley

Easy peasy, lemon squeezy

5
Great digital app, wasted no time in getting what I needed done. Would recommend to anyone and no need to phone customer services when you have digital assistant who can do what you need for you Reviewed on: 5th March 2022
Chris Dunn's avatar
Chris Dunn

quick and straight forward

5
quick and straight forward, no need for long waiting on the phone Reviewed on: 5th March 2022
Elvira Patrasco's avatar
Elvira Patrasco

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