NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Brilliant

Really quick and easy to use, found the answer to my query in seconds Reviewed on: 5th March 2022

Super fast help!

Cora helped me find what I needed to amend on my account when travelling abroad. Reviewed on: 5th March 2022

Nat West Online

Nat West online is very helpful and efficient. Reviewed on: 5th March 2022

Winner

Easy to use and very efficient. Reviewed on: 5th March 2022

clear & efficent

different way from other banks for editing address, the other banks allow me online to edit myself. Reviewed on: 5th March 2022

very helpful

Very easy and straightforward. Everything sorted in a few minutes. Reviewed on: 5th March 2022

Excellent

Very quick to answer my question Reviewed on: 5th March 2022

Very helpful!

I didn’t realise how quick and helpful Cora would be. I had a query and everything was answered in literally under 60 seconds. Reviewed on: 5th March 2022