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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Feels like a real person

5
Communication with cora is very quick and convenient and at anytime if cora cannot assist you get connected to a real human assistant who may not be as quick but are still very helpful. Reviewed on: 5th March 2022

Excellent Digital assistant!

5
Cora, the digital banking assistant is very helpful and can answer many of my banking queries instantly! Reviewed on: 5th March 2022

Hesvery helpful

5
If I have any problems you’ll sort it out so Reviewed on: 5th March 2022

Brilliant

5
Really quick and easy to use, found the answer to my query in seconds Reviewed on: 5th March 2022

Super fast help!

5
Cora helped me find what I needed to amend on my account when travelling abroad. Reviewed on: 5th March 2022

Nat West Online

5
Nat West online is very helpful and efficient. Reviewed on: 5th March 2022

Winner

5
Easy to use and very efficient. Reviewed on: 5th March 2022

clear & efficent

5
different way from other banks for editing address, the other banks allow me online to edit myself. Reviewed on: 5th March 2022

very helpful

5
Very easy and straightforward. Everything sorted in a few minutes. Reviewed on: 5th March 2022

Excellent

5
Very quick to answer my question Reviewed on: 5th March 2022

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