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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

never had any problems !

5
any problems I have had have been easily solved by either Cora or one of NatWest's team. Cora is quick and useful! love it Reviewed on: 5th March 2022

great assistant

5
what a lovely assistant , i got to change my address very easily with coras help thank you x Reviewed on: 5th March 2022

Quick and easy

5
Does exactly what it's supposed to do and puts you through to an advisor if it can't help. Reviewed on: 5th March 2022

Excellent, quick replies

5
Cora understood exactly what I needed Reviewed on: 5th March 2022

Brilliant

5
Cora is able to help me figure out my problems and solve them for me Reviewed on: 5th March 2022

Helpful

5
Cora was quick and helpful. My query was resolved successfully in a matter of minuets. Reviewed on: 5th March 2022

Excellent service

5
Quick and efficient service.wiold recommend. Reviewed on: 5th March 2022

Good service

5
Always quick to understand question Reviewed on: 5th March 2022

The best online advisor

5
Cora was always a quick way to answer to all my questions! Reviewed on: 5th March 2022

Using Cora

5
Very helpful and fast with the response. Reviewed on: 5th March 2022

Review NatWest Group - Cora: Digital assistant now

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