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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Address

5
I wanted to change address and Cora did it in second don't have to wait for an agent or anything quick, easy and simple secure I should say Reviewed on: 6th March 2022

Great service

5
Very swift responses, easy options given so I was clear what I needed to submit/respond with to have my request dealt with. Reviewed on: 6th March 2022

Quick, comprehensive and easy to use

5
Very simple and quick to use. No 'silly' repetitive questions Reviewed on: 6th March 2022

Excellent service

5
Cora was so efficient and effective. My query was dealt with so promptly. Reviewed on: 6th March 2022

Helpful

4
Shortens the wait time for customer support Reviewed on: 6th March 2022

Very quick and useful app

5
I just needed some basic guidance on how to carry out a certain transaction and Cora was able to answer my query immediately. Reviewed on: 6th March 2022

Amazing service

5
Cora helped me immediately and solved my problem asap Reviewed on: 6th March 2022

Super quick

5
Took less than a minute to resolve my issue Reviewed on: 6th March 2022

Great advice

5
Very helpful and informative thank you Reviewed on: 6th March 2022

Amazing service

5
Great service. Questions are exactly what I needed. Reviewed on: 6th March 2022

Review NatWest Group - Cora: Digital assistant now

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