NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Excellent service

Cora was so efficient and effective. My query was dealt with so promptly. Reviewed on: 6th March 2022

Helpful

Shortens the wait time for customer support Reviewed on: 6th March 2022

Very quick and useful app

I just needed some basic guidance on how to carry out a certain transaction and Cora was able to answer my query immediately. Reviewed on: 6th March 2022

Amazing service

Cora helped me immediately and solved my problem asap Reviewed on: 6th March 2022

Super quick

Took less than a minute to resolve my issue Reviewed on: 6th March 2022

Great advice

Very helpful and informative thank you Reviewed on: 6th March 2022

Amazing service

Great service. Questions are exactly what I needed. Reviewed on: 6th March 2022

never had any problems !

any problems I have had have been easily solved by either Cora or one of NatWest's team. Cora is quick and useful! love it Reviewed on: 5th March 2022