NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

NatWest Group-Cora, Quick & Easy

Chat with Cora!!! It's a great time and is here to help! 5✨✨✨✨✨ Reviewed on: 5th March 2022

Quick and accurate

Response was quick and accurate. Great help. Reviewed on: 4th March 2022

Good service

Always had good service and easy to understand Reviewed on: 4th March 2022

very efficient, time wisely spent thus saved

i managed to change my address online in just a few clicks. amazing! great feature. well done Reviewed on: 4th March 2022

Excellent service

Prompt, efficient service. Request handled efficiently and quickly. Thank you Reviewed on: 4th March 2022

Easy and efficient

Very easy and helpful. Quick to help with small queries. Reviewed on: 4th March 2022

Very helpful and patient easy

Easy to use website and follow the instructions given by adviser Reviewed on: 4th March 2022

Bank.

Very quick and efficient. No complaints - excellent service. I would not hesitate to use it and to recommend it to others. Reviewed on: 4th March 2022

Going in loop and not helpful all the time

It’s put me waiting for a long time to connect to human support service when it does not have answers to my questions. It’s going in loop asking same questions Reviewed on: 4th March 2022