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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Statement greatly ordered

5
Fast and effective communication thank you Reviewed on: 5th March 2022

Cora is easy to use

5
Made all the changes I needed quickly and easily with no fuss. So easy to use Reviewed on: 5th March 2022

Cool excellent

5
Very good indeed. Smooth and simple. Reviewed on: 5th March 2022

NatWest Group-Cora, Quick & Easy

5
Chat with Cora!!! It's a great time and is here to help! 5✨✨✨✨✨ Reviewed on: 5th March 2022

Quick and accurate

4
Response was quick and accurate. Great help. Reviewed on: 4th March 2022

Good service

5
Always had good service and easy to understand Reviewed on: 4th March 2022

very efficient, time wisely spent thus saved

5
i managed to change my address online in just a few clicks. amazing! great feature. well done Reviewed on: 4th March 2022

Excellent service

5
Prompt, efficient service. Request handled efficiently and quickly. Thank you Reviewed on: 4th March 2022

Easy and efficient

5
Very easy and helpful. Quick to help with small queries. Reviewed on: 4th March 2022

Very helpful and patient easy

5
Easy to use website and follow the instructions given by adviser Reviewed on: 4th March 2022

Review NatWest Group - Cora: Digital assistant now

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