NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Fantastic banking at my finger tips

Will never need to go to a branch again and that the digital assist does everything for me. Reviewed on: 4th March 2022

Easy to use

I hate online banking, but i needed to change my address at 8pm on a Friday for a purchase. Easy to use and took me less than a minute. Great service! Reviewed on: 4th March 2022

Quick answers

Nice that I don’t need to hunt around FAQs for the right answer Reviewed on: 4th March 2022

what a superb service !

I have been a customer of Natwest since 1983. I've never (yes, NEVER) been disappointed, and now it keeps on getting better and better. Well done NWB Reviewed on: 4th March 2022