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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.60
Based on 6,058 reviews, last reviewed 11th Feb 2026
100% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026
Kevin B's avatar
Kevin B
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About this product

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NatWest Group - Cora Digital Assistant reviews (6058)

Excellent customer service

5
I resolved my issue the same day Reviewed on: 4th March 2022
Sharon's avatar
Sharon

Cora can see the future

5
The progress achieved in AI and journey implementation within Cora are just outstanding. Its an amazing addition to all services provided by NatWest. Reviewed on: 4th March 2022
Bart's avatar
Bart

Easy to use

5
Easy to use. Easy to fix mistakes. Not frustrating at all. Reviewed on: 4th March 2022
neil loveless's avatar
neil loveless

made to switch to add partner to account.

5
will have to see how smoothly the process goes and if there are any cock-ups. Reviewed on: 4th March 2022
BARRY ROWLANDS's avatar
BARRY ROWLANDS

Help line

5
I was hesitant at using the on line help , but it was really quick and helpful Reviewed on: 4th March 2022
Christine Whitfield 's avatar
Christine Whitfield

Nice

5
Easy and straight,fair and reliable, I hope Reviewed on: 4th March 2022
Nkosinathi Dhlala's avatar
Nkosinathi Dhlala

Clear, efficient, quick advice

5
Information was provided quickly, in an easy to understand way. Polite and helpful! Reviewed on: 4th March 2022
janice duffin's avatar
janice duffin

Easy to sort a new paying in book

5
Popped online, ordering was quick and easy very pleased. Reviewed on: 4th March 2022
Anonymous's avatar
Anonymous

Great system

5
Fast and easy to use. Dealt with my request immediately. Reviewed on: 4th March 2022
Noel's avatar
Noel

Superb service

5
Such detailed responses, such a good service Reviewed on: 4th March 2022
Ruth Watson 's avatar
Ruth Watson

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