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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.95
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great and quick support 24/7 available

5
It is a useful tool to get queries answers in a quick manner and outside of office hours Reviewed on: 4th March 2022
Benjamin Richtzenhain's avatar
Benjamin Richtzenhain

Love them

5
No matter the smallest or biggest queries, they have an answer for me in minutes. Reviewed on: 4th March 2022
prerna nautiyal's avatar
prerna nautiyal

Very efficient

5
Cora was extremely helpful and sorted my query out very quick Reviewed on: 4th March 2022
tastu101@hotmail.co.uk's avatar
[email protected]

Excellent

5
Quick easy and stress free help without being on hold on the phone or going through pages of info online. Brilliant Reviewed on: 4th March 2022
Sarah Williams's avatar
Sarah Williams

Overdraft

5
All of my questions where answered. Reviewed on: 4th March 2022
megan coote's avatar
megan coote

Excellent customer service

5
I resolved my issue the same day Reviewed on: 4th March 2022
Sharon's avatar
Sharon

Cora can see the future

5
The progress achieved in AI and journey implementation within Cora are just outstanding. Its an amazing addition to all services provided by NatWest. Reviewed on: 4th March 2022
Bart's avatar
Bart

Easy to use

5
Easy to use. Easy to fix mistakes. Not frustrating at all. Reviewed on: 4th March 2022
neil loveless's avatar
neil loveless

made to switch to add partner to account.

5
will have to see how smoothly the process goes and if there are any cock-ups. Reviewed on: 4th March 2022
BARRY ROWLANDS's avatar
BARRY ROWLANDS

Help line

5
I was hesitant at using the on line help , but it was really quick and helpful Reviewed on: 4th March 2022
Christine Whitfield 's avatar
Christine Whitfield

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