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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Very efficient

5
Cora was extremely helpful and sorted my query out very quick Reviewed on: 4th March 2022

Excellent

5
Quick easy and stress free help without being on hold on the phone or going through pages of info online. Brilliant Reviewed on: 4th March 2022

Overdraft

5
All of my questions where answered. Reviewed on: 4th March 2022

Excellent customer service

5
I resolved my issue the same day Reviewed on: 4th March 2022

Cora can see the future

5
The progress achieved in AI and journey implementation within Cora are just outstanding. Its an amazing addition to all services provided by NatWest. Reviewed on: 4th March 2022

Easy to use

5
Easy to use. Easy to fix mistakes. Not frustrating at all. Reviewed on: 4th March 2022

made to switch to add partner to account.

5
will have to see how smoothly the process goes and if there are any cock-ups. Reviewed on: 4th March 2022

Help line

5
I was hesitant at using the on line help , but it was really quick and helpful Reviewed on: 4th March 2022

Nice

5
Easy and straight,fair and reliable, I hope Reviewed on: 4th March 2022

Clear, efficient, quick advice

5
Information was provided quickly, in an easy to understand way. Polite and helpful! Reviewed on: 4th March 2022

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