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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.95
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Nice

5
Easy and straight,fair and reliable, I hope Reviewed on: 4th March 2022
Nkosinathi Dhlala's avatar
Nkosinathi Dhlala

Clear, efficient, quick advice

5
Information was provided quickly, in an easy to understand way. Polite and helpful! Reviewed on: 4th March 2022
janice duffin's avatar
janice duffin

Easy to sort a new paying in book

5
Popped online, ordering was quick and easy very pleased. Reviewed on: 4th March 2022
Anonymous's avatar
Anonymous

Great system

5
Fast and easy to use. Dealt with my request immediately. Reviewed on: 4th March 2022
Noel's avatar
Noel

Superb service

5
Such detailed responses, such a good service Reviewed on: 4th March 2022
Ruth Watson 's avatar
Ruth Watson

So Easy

5
The best Digital Assistant banking system I've used Reviewed on: 4th March 2022
Natalie's avatar
Natalie

Always eventually gets there but sometimes a bit quick for an old codger!

4
I have need ed to use Cora on several occasions, not just a one-off. Reviewed on: 4th March 2022
Duncan Graham's avatar
Duncan Graham

Quick, effective and no waiting

5
Took me less than 5 minutes to complete my request, brilliant Reviewed on: 4th March 2022
michelestorey01@hotmail.com's avatar
[email protected]

Very helpful and quick to use

5
Answered my questions satisfactorily and saved hanging on the phone Reviewed on: 4th March 2022
Ian Bowie 's avatar
Ian Bowie

Cora is very good

5
It’s very useful and easy to chat with Cora. It saves time to use it. Reviewed on: 4th March 2022
Nwamaka's avatar
Nwamaka

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