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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.95
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Super service

5
Very helpful and efficiently dealt with my enquiry Reviewed on: 3rd March 2022
Ivy Brown's avatar
Ivy Brown

Restarting my ISA

5
Very clear and simple instructions Reviewed on: 3rd March 2022
Ken Hulse's avatar
Ken Hulse

Excellent Service

5
Enquiry was quickly answered and resolved fully! Brilliant. Reviewed on: 3rd March 2022
Darren Sadler's avatar
Darren Sadler

Easy to use online customer support

5
Very easy to use online customer support from natwest Reviewed on: 3rd March 2022
Gerald Pritchett's avatar
Gerald Pritchett

Brilliant user friendly platform

5
Quite simply the best banking platform, easy to use and quick. Reviewed on: 3rd March 2022
Dee Patel's avatar
Dee Patel

Quick, easy to use

5
Changing my address was really simple - previously I'd have to call up Natwest, but Cora made it a lot less complicated. Reviewed on: 3rd March 2022
Esther Mace's avatar
Esther Mace

Blocked pin

5
So fast and easy, a great way of solving problems without waiting on a phone. Reviewed on: 3rd March 2022
Clive Taylor's avatar
Clive Taylor

I am satisfied

5
I have been with the bank for over 10 years now and I am satisfied. Reviewed on: 3rd March 2022
Vladislav Krem's avatar
Vladislav Krem

Efficient

5
Cora is very efficient and easy to use. I had no issues resolving my queries with her. Signed, A happy customer Reviewed on: 3rd March 2022
Cosmin Buhusi's avatar
Cosmin Buhusi

Awesome tech

5
Enough said, Cora is my new best friend. Reviewed on: 3rd March 2022
Milo Van Den Bogaerde's avatar
Milo Van Den Bogaerde

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