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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Excellent Service

5
Enquiry was quickly answered and resolved fully! Brilliant. Reviewed on: 3rd March 2022

Easy to use online customer support

5
Very easy to use online customer support from natwest Reviewed on: 3rd March 2022

Brilliant user friendly platform

5
Quite simply the best banking platform, easy to use and quick. Reviewed on: 3rd March 2022

Quick, easy to use

5
Changing my address was really simple - previously I'd have to call up Natwest, but Cora made it a lot less complicated. Reviewed on: 3rd March 2022

Blocked pin

5
So fast and easy, a great way of solving problems without waiting on a phone. Reviewed on: 3rd March 2022

I am satisfied

5
I have been with the bank for over 10 years now and I am satisfied. Reviewed on: 3rd March 2022

Efficient

5
Cora is very efficient and easy to use. I had no issues resolving my queries with her. Signed, A happy customer Reviewed on: 3rd March 2022

Awesome tech

5
Enough said, Cora is my new best friend. Reviewed on: 3rd March 2022

Worked - seamless

5
Rarely have good experience with BOTS but Cora worked perfectly Reviewed on: 3rd March 2022

Reactivating an isa

4
Straightforward..after 2 messages and one phone call Reviewed on: 3rd March 2022

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