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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

HELPFUL

5
ADVICE ON TRYING TO LOG IN,USING DIFFERENT BROWSER Reviewed on: 3rd March 2022

Quick and efficient service

5
Online service is very quick, simple to use and hassle-free. Reviewed on: 3rd March 2022

Excellent

5
Quick and easy to make changes with cora Reviewed on: 3rd March 2022

Excellent and quick solution.

5
Unknown payment, advised to sort in 3 working days and if international then 15 days. Thanks Reviewed on: 3rd March 2022

always excellent service

5
Excellent service from cora and the natwest bank. Reviewed on: 3rd March 2022

vote for cora

5
brilliant , always know what to do as she explains perfectly Reviewed on: 3rd March 2022

Very helpful

5
All questions answered quickly and accurately Reviewed on: 3rd March 2022

Easy to user. Very Intuitive app

5
I lost my card. It was extremely quick and easy to replace with Cora Reviewed on: 3rd March 2022

Impressively easy

5
Very quick, very easy and fixed a problem from my phone in the time it took to make a cup of tea! Very impressed! Reviewed on: 3rd March 2022

Speedy And Efficent

5
Spoke to cara who was very speedy and efficent answering my query Reviewed on: 3rd March 2022

Review NatWest Group - Cora: Digital assistant now

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