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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.95
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Worked - seamless

5
Rarely have good experience with BOTS but Cora worked perfectly Reviewed on: 3rd March 2022
Kar70's avatar
Kar70

Reactivating an isa

4
Straightforward..after 2 messages and one phone call Reviewed on: 3rd March 2022
Jennifer Hodgson's avatar
Jennifer Hodgson

HELPFUL

5
ADVICE ON TRYING TO LOG IN,USING DIFFERENT BROWSER Reviewed on: 3rd March 2022
Jean Craske's avatar
Jean Craske

Quick and efficient service

5
Online service is very quick, simple to use and hassle-free. Reviewed on: 3rd March 2022
Des Gale's avatar
Des Gale

Excellent

5
Quick and easy to make changes with cora Reviewed on: 3rd March 2022
Natasha's avatar
Natasha

Excellent and quick solution.

5
Unknown payment, advised to sort in 3 working days and if international then 15 days. Thanks Reviewed on: 3rd March 2022
Sadat Ahmed's avatar
Sadat Ahmed

always excellent service

5
Excellent service from cora and the natwest bank. Reviewed on: 3rd March 2022
J H Price's avatar
J H Price

vote for cora

5
brilliant , always know what to do as she explains perfectly Reviewed on: 3rd March 2022
Andrea Ennis's avatar
Andrea Ennis

Very helpful

5
All questions answered quickly and accurately Reviewed on: 3rd March 2022
Breege Mckenna's avatar
Breege Mckenna

Easy to user. Very Intuitive app

5
I lost my card. It was extremely quick and easy to replace with Cora Reviewed on: 3rd March 2022
Ian Cowan's avatar
Ian Cowan

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