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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Very speedy and efficient response

5
Excellent service today and every time Reviewed on: 3rd March 2022
Athina Prior's avatar
Athina Prior

Online help

5
Immediate satisfaction!! Well satisfied with the advice supplied. Reviewed on: 3rd March 2022
Janet Nash's avatar
Janet Nash

efficient

5
concise and to the point, very helpful Reviewed on: 3rd March 2022
Anthony C Hayes's avatar
Anthony C Hayes

she was very helpful

5
i had a problem and was panicking and she calmed me down and directed me to the right department for help Reviewed on: 3rd March 2022
Susan Cliff's avatar
Susan Cliff

Quick, accurate and easy to use

5
I have recently moved address and have gone through a large number of processes to change my address. If all my experiences were like using Cora I would be a very happy guy. The process was quick, simple and user friendly. All automated bots should be this efficient. Reviewed on: 3rd March 2022
Sledge Hammer's avatar
Sledge Hammer

Cora Service

5
Very Satisfied With Cora Service Reviewed on: 3rd March 2022
Caz's avatar
Caz

Very easy to use

5
As above and if it works will sav3 me queuing in a branch Reviewed on: 3rd March 2022
Fiona's avatar
Fiona

Continuously improving from GREAT

5
NW online services have always been great but they continue to get better rather than rest on their laurels. I appreciate the value of being a Nat West Customer for more than 45 years! Reviewed on: 3rd March 2022
Stuart Brooks's avatar
Stuart Brooks

Amazing

5
Easy and helpful quick simple fantastic Reviewed on: 3rd March 2022
Lauea's avatar
Lauea

Very helpful and fast

5
Very easy and quick to access and smooth operation. Reviewed on: 3rd March 2022
geoffarchbold@aol.com's avatar
[email protected]

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