NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

she was very helpful

i had a problem and was panicking and she calmed me down and directed me to the right department for help Reviewed on: 3rd March 2022

Quick, accurate and easy to use

I have recently moved address and have gone through a large number of processes to change my address. If all my experiences were like using Cora I would be a very happy guy. The process was quick, simple and user friendly. All automated bots should be this efficient. Reviewed on: 3rd March 2022

Cora Service

Very Satisfied With Cora Service Reviewed on: 3rd March 2022

Very easy to use

As above and if it works will sav3 me queuing in a branch Reviewed on: 3rd March 2022

Continuously improving from GREAT

NW online services have always been great but they continue to get better rather than rest on their laurels. I appreciate the value of being a Nat West Customer for more than 45 years! Reviewed on: 3rd March 2022

Amazing

Easy and helpful quick simple fantastic Reviewed on: 3rd March 2022

Very helpful and fast

Very easy and quick to access and smooth operation. Reviewed on: 3rd March 2022

I was well informed

I had a good experience it was lovely to find that i was given the right guide to help me Reviewed on: 3rd March 2022

Cora always knows the answer

Cora always answers my questions clearly and concisely and on the one recent occasion she could not, she passed me on to an actual human. Keep up the good work Cora!! Reviewed on: 3rd March 2022