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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

I was well informed

5
I had a good experience it was lovely to find that i was given the right guide to help me Reviewed on: 3rd March 2022

Cora always knows the answer

5
Cora always answers my questions clearly and concisely and on the one recent occasion she could not, she passed me on to an actual human. Keep up the good work Cora!! Reviewed on: 3rd March 2022

Helped change my address

5
Helped change my address to the new address Reviewed on: 3rd March 2022

Adora the Cora!

5
Effective resolution to queries and quick response, what’s not to love! Reviewed on: 3rd March 2022

Best assistant

5
Easy and quick to use. Understands my questions and gives a detailed reply Reviewed on: 3rd March 2022

Excellent service

5
Excellent and quick service …. Very pleased Reviewed on: 3rd March 2022

Quick and easy is all you need!

5
The service was quick, easy and very accurate G having switched from another highstreet bank I'm greatly impressed. Reviewed on: 3rd March 2022

Great service

5
Quick response, accurate and precise. Reviewed on: 3rd March 2022

Very helpful

5
Very helpful digital assistant. Was not hard to use and got my answer straight away Reviewed on: 3rd March 2022

Great response

5
Immediate replies and accurate interpretation of my request. Reviewed on: 3rd March 2022

Review NatWest Group - Cora: Digital assistant now

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