Paid advertisement
Smart Money People Logo
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6061)

Good service

4
Good experiences and quick. I am really pleased to be able to use online banking due to living rural and not having a branch here. Reviewed on: 3rd March 2022
Sarah Dawn Stevenson's avatar
Sarah Dawn Stevenson

Fantastic

5
Cora is the best thing since sliced bread Reviewed on: 3rd March 2022
bridgitte Stevens's avatar
bridgitte Stevens

Help for a novice

5
Help for a novice to open up account. Reviewed on: 3rd March 2022
Andrew's avatar
Andrew

Simple Advice

5
Striaghtforward system to deal with Reviewed on: 3rd March 2022
Martin's avatar
Martin

excellent

5
i found cora quick and easy when i needed to request bank statements from natwest Reviewed on: 3rd March 2022
Ahd Ali's avatar
Ahd Ali

VERY HELPFUL, TOOK NO TIME AT ALL

5
TOOK NO TIME AT ALL - VERY SATISFIED WITH SERVICE Reviewed on: 3rd March 2022
C REID 's avatar
C REID

Succinct direct answers.

5
I don't have time to ring so this is the quickest way to get simple answers for basic questions. Reviewed on: 3rd March 2022
Richard Burgess's avatar
Richard Burgess

Easy banking...At last!!

5
After years of being tied up in endless phone calls....waiting for hours until finally some automated voice asks me to choose an option for an extension (that too lasts for minutes) as a cheery tune belts back down the phone for yet more minutes (hours)......until "Hi I am Rick, how can I help you today?"......and then the dreaded..."Erm Sorry, you have the wrong extension. Here, Let me transfer you"..... It is generally at this point, you hear what sounds like a telephone being picked up then.....BBRRRRRRRR back to the supplier exchange tone. Then one day.... "Hi I am Cora, How can I help you today?"....I type with trepidation...."Hi Cora,....I....I...I...need help changing my password"....or I am unsure about transferring funds....or..... ....Well it does not matter any more, because Cora is the Boss!...Cora is helpful, has all of the right questions for the customer to be able to hone in on the correct service and ultimately the best solution to the customer query. Thank you Cora, for allowing me to have the confidence to use a stress free Banking customer services system again !! Hallelujah!! Reviewed on: 3rd March 2022
Noel Egan's avatar
Noel Egan

Super service

5
Very helpful and efficiently dealt with my enquiry Reviewed on: 3rd March 2022
Ivy Brown's avatar
Ivy Brown

Restarting my ISA

5
Very clear and simple instructions Reviewed on: 3rd March 2022
Ken Hulse's avatar
Ken Hulse

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill