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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Very helpful

5
Asked s question and got the right answer and advice I needed Reviewed on: 26th February 2022

Amazing& helpful Service

5
Quick, helpful and easy to use! I didn’t have to wait long for an answer, I got one straight away with simple answering and question techniques. Explained everything so clear! Thank youu! Reviewed on: 26th February 2022

Amazing

5
Smart ,clear and simple that is all i can say. Reviewed on: 25th February 2022

Helpful Cora

5
It was very quick and easy to deactivate an ISA that I hadn’t used Reviewed on: 25th February 2022

PIN Reminder

5
Forgot my PIN, went on-line and Cora has arranged for a reminder to be sent to me within 2-3 working days. Very helpful and efficient. Thank you Reviewed on: 25th February 2022

Satisfactory service and attention

5
Pretty. Cool with customers every time Reviewed on: 25th February 2022

Very Good Service

5
The service is easy and direct, anyone can use Reviewed on: 25th February 2022

Superb

5
Cora answers questions quickly and efficiently. Fantastic service Reviewed on: 25th February 2022

Fast, efficient, extremely helpful. Love it!

5
I do not have to wait for a response like many other online banking queries. Cora is there, answers my queries quickly with additional helpful advice. I am very impressed. Thank You. Saves me a lot of time and effort and phone calls or a visit to the bank. Reviewed on: 25th February 2022

Excellent service

5
Quick and easy to use Excellent service Reviewed on: 25th February 2022

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