NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

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4.60

Based on 6,057 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6057)

PIN Reminder

Forgot my PIN, went on-line and Cora has arranged for a reminder to be sent to me within 2-3 working days. Very helpful and efficient. Thank you Reviewed on: 25th February 2022

Satisfactory service and attention

Pretty. Cool with customers every time Reviewed on: 25th February 2022

Very Good Service

The service is easy and direct, anyone can use Reviewed on: 25th February 2022

Superb

Cora answers questions quickly and efficiently. Fantastic service Reviewed on: 25th February 2022

Fast, efficient, extremely helpful. Love it!

I do not have to wait for a response like many other online banking queries. Cora is there, answers my queries quickly with additional helpful advice. I am very impressed. Thank You. Saves me a lot of time and effort and phone calls or a visit to the bank. Reviewed on: 25th February 2022