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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Fast, efficient, extremely helpful. Love it!

5
I do not have to wait for a response like many other online banking queries. Cora is there, answers my queries quickly with additional helpful advice. I am very impressed. Thank You. Saves me a lot of time and effort and phone calls or a visit to the bank. Reviewed on: 25th February 2022
K. Jan's avatar
K. Jan

Excellent service

5
Quick and easy to use Excellent service Reviewed on: 25th February 2022
Catherine Kelly's avatar
Catherine Kelly

Quick and fast

5
Easily let me change my address with a few clicks and only my postcode and house number. Zero stress. Reviewed on: 25th February 2022
Ebonysade Harewood's avatar
Ebonysade Harewood

Very useful

5
Help me a lot ,very fast and easy for using Reviewed on: 25th February 2022
Galin Kanev's avatar
Galin Kanev

xxxxxxxx

5
good very quick thank you easy and fast Reviewed on: 25th February 2022
jackie@sorrento.me.uk's avatar
[email protected]

Excellent Service

5
Professional, fast and very helpful Reviewed on: 25th February 2022
Abdulazim Saffaf's avatar
Abdulazim Saffaf

Helpful

5
Cora very helpful in sorting my internet banking problems Reviewed on: 25th February 2022
kathleen smyth's avatar
kathleen smyth

Very professional

5
Easy to follow instructions. Easy to understand. Reviewed on: 25th February 2022
Helen McKenzie 's avatar
Helen McKenzie

Cora always happy to help

4
Great experience with Cora always answers my problems Reviewed on: 25th February 2022
beckysharma@hotmail.co.uk's avatar
[email protected]

Helpful

4
Helpful with general information and easy to understand Reviewed on: 25th February 2022
Boyd Malcolm's avatar
Boyd Malcolm

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