NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6057 reviews)

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4.60

Based on 6,057 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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NatWest Group - Cora Digital Assistant reviews (6057)

Query on a pending payment

It was explained and put my mind at rest. And it was immediate Reviewed on: 25th February 2022

Helpful

I was directed how to pay my cheque online Reviewed on: 25th February 2022

Help with cancelling a direct debit

Perfect instructions, easy to understand and use, thank you Cora Reviewed on: 25th February 2022

Trouble shooting information

Ease of use precise instructions Reviewed on: 25th February 2022

Easy to use

Easy to use, correct answer to my question and easily directed to the correct place first time. Reviewed on: 25th February 2022

Always quick to get a specific answer

Cora's use of decision-tree logic to quickly and simply target the exact nature of my request, gives a straightforward answer every time. Reviewed on: 25th February 2022

No problems would recommend to everyone

10out of 10 best app o have had Reviewed on: 25th February 2022

Great online experience

At last, an online automated chatbot that works. It understands requests and can do the things I ask. Intelligence built in. It clearly was designed around a typical customer encounter and makes the interraction very simple and successful Reviewed on: 25th February 2022

Comprehensive and fast service

Very easy and quick to change my address. No issues even though my address is a new build and couldn't be found automatically; I could just manually enter it. My husband is disabled and I work full time so being able to do it this way was very easy. Reviewed on: 25th February 2022