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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Helpful

5
Cora very helpful in sorting my internet banking problems Reviewed on: 25th February 2022

Very professional

5
Easy to follow instructions. Easy to understand. Reviewed on: 25th February 2022

Cora always happy to help

4
Great experience with Cora always answers my problems Reviewed on: 25th February 2022

Helpful

4
Helpful with general information and easy to understand Reviewed on: 25th February 2022

Nice and easy

5
Absolutely no hassle, quick and easy dialogue, excellent service Reviewed on: 25th February 2022

Very efficient

4
Solved the issue I had in a friendly way! Reviewed on: 25th February 2022

On line help

5
Within seconds I had the information to reset my pin code Reviewed on: 25th February 2022

Very helpful

5
Good online help. Needed help in resetting my rewards login. Reviewed on: 25th February 2022

Easy to join

5
Easy online forms to fill in a couple of photos driving licence etc, all done. Reviewed on: 25th February 2022

change of address

5
the service was effortless and quick Reviewed on: 25th February 2022

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