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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

On line help

5
Within seconds I had the information to reset my pin code Reviewed on: 25th February 2022

Very helpful

5
Good online help. Needed help in resetting my rewards login. Reviewed on: 25th February 2022

Easy to join

5
Easy online forms to fill in a couple of photos driving licence etc, all done. Reviewed on: 25th February 2022

change of address

5
the service was effortless and quick Reviewed on: 25th February 2022

Query on a pending payment

5
It was explained and put my mind at rest. And it was immediate Reviewed on: 25th February 2022

Helpful

5
I was directed how to pay my cheque online Reviewed on: 25th February 2022

Help with cancelling a direct debit

5
Perfect instructions, easy to understand and use, thank you Cora Reviewed on: 25th February 2022

Trouble shooting information

5
Ease of use precise instructions Reviewed on: 25th February 2022

Easy to use

5
Easy to use, correct answer to my question and easily directed to the correct place first time. Reviewed on: 25th February 2022

Always quick to get a specific answer

5
Cora's use of decision-tree logic to quickly and simply target the exact nature of my request, gives a straightforward answer every time. Reviewed on: 25th February 2022

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