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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Query on a pending payment

5
It was explained and put my mind at rest. And it was immediate Reviewed on: 25th February 2022
Ann Fortescue 's avatar
Ann Fortescue

Helpful

5
I was directed how to pay my cheque online Reviewed on: 25th February 2022
Patricia 's avatar
Patricia

Help with cancelling a direct debit

5
Perfect instructions, easy to understand and use, thank you Cora Reviewed on: 25th February 2022
Jennifer Eskell's avatar
Jennifer Eskell

Trouble shooting information

5
Ease of use precise instructions Reviewed on: 25th February 2022
Marie James's avatar
Marie James

Easy to use

5
Easy to use, correct answer to my question and easily directed to the correct place first time. Reviewed on: 25th February 2022
John's avatar
John

Always quick to get a specific answer

5
Cora's use of decision-tree logic to quickly and simply target the exact nature of my request, gives a straightforward answer every time. Reviewed on: 25th February 2022
Jamie's avatar
Jamie

No problems would recommend to everyone

5
10out of 10 best app o have had Reviewed on: 25th February 2022
Leann Mcghee's avatar
Leann Mcghee

Great online experience

5
At last, an online automated chatbot that works. It understands requests and can do the things I ask. Intelligence built in. It clearly was designed around a typical customer encounter and makes the interraction very simple and successful Reviewed on: 25th February 2022
Paul Price's avatar
Paul Price

Comprehensive and fast service

5
Very easy and quick to change my address. No issues even though my address is a new build and couldn't be found automatically; I could just manually enter it. My husband is disabled and I work full time so being able to do it this way was very easy. Reviewed on: 25th February 2022
Victoria's avatar
Victoria

Quick easy

5
Needed a pin reminder got through quick and easy no problem ls Reviewed on: 25th February 2022
Sarah Schofield's avatar
Sarah Schofield

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