Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

NatWest Group - Cora Digital assistant reviews (6063)

Easy to use

5
Easy to use, correct answer to my question and easily directed to the correct place first time. Reviewed on: 25th February 2022
John's avatar
John

Always quick to get a specific answer

5
Cora's use of decision-tree logic to quickly and simply target the exact nature of my request, gives a straightforward answer every time. Reviewed on: 25th February 2022
Jamie's avatar
Jamie

No problems would recommend to everyone

5
10out of 10 best app o have had Reviewed on: 25th February 2022
Leann Mcghee's avatar
Leann Mcghee

Great online experience

5
At last, an online automated chatbot that works. It understands requests and can do the things I ask. Intelligence built in. It clearly was designed around a typical customer encounter and makes the interraction very simple and successful Reviewed on: 25th February 2022
Paul Price's avatar
Paul Price

Comprehensive and fast service

5
Very easy and quick to change my address. No issues even though my address is a new build and couldn't be found automatically; I could just manually enter it. My husband is disabled and I work full time so being able to do it this way was very easy. Reviewed on: 25th February 2022
Victoria's avatar
Victoria

Quick easy

5
Needed a pin reminder got through quick and easy no problem ls Reviewed on: 25th February 2022
Sarah Schofield's avatar
Sarah Schofield

Quick and easy to use

5
Great service. So simple to use, very quick and easy. My queasy was resolved in a few minutes. Reviewed on: 25th February 2022
kellymarie2612@hotmail.co.uk's avatar
[email protected]

She/he answered my question very quick

5
I am very happy that I have NatWest account Reviewed on: 25th February 2022
Yohannes Ghilay's avatar
Yohannes Ghilay

Excellent service.

5
Quick response to my query. Excellent service. Thank you. Reviewed on: 25th February 2022
Chris Crossan's avatar
Chris Crossan

Quick and very informative

5
Any time I have used Cora my issues have been dealt with quicker than picking up the phone!! Reviewed on: 25th February 2022
Michael Wickham's avatar
Michael Wickham

Review NatWest Group - Cora: Digital assistant now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill