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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6061)

No problems would recommend to everyone

5
10out of 10 best app o have had Reviewed on: 25th February 2022
Leann Mcghee's avatar
Leann Mcghee

Great online experience

5
At last, an online automated chatbot that works. It understands requests and can do the things I ask. Intelligence built in. It clearly was designed around a typical customer encounter and makes the interraction very simple and successful Reviewed on: 25th February 2022
Paul Price's avatar
Paul Price

Comprehensive and fast service

5
Very easy and quick to change my address. No issues even though my address is a new build and couldn't be found automatically; I could just manually enter it. My husband is disabled and I work full time so being able to do it this way was very easy. Reviewed on: 25th February 2022
Victoria's avatar
Victoria

Quick easy

5
Needed a pin reminder got through quick and easy no problem ls Reviewed on: 25th February 2022
Sarah Schofield's avatar
Sarah Schofield

Quick and easy to use

5
Great service. So simple to use, very quick and easy. My queasy was resolved in a few minutes. Reviewed on: 25th February 2022
kellymarie2612@hotmail.co.uk's avatar
[email protected]

She/he answered my question very quick

5
I am very happy that I have NatWest account Reviewed on: 25th February 2022
Yohannes Ghilay's avatar
Yohannes Ghilay

Excellent service.

5
Quick response to my query. Excellent service. Thank you. Reviewed on: 25th February 2022
Chris Crossan's avatar
Chris Crossan

Quick and very informative

5
Any time I have used Cora my issues have been dealt with quicker than picking up the phone!! Reviewed on: 25th February 2022
Michael Wickham's avatar
Michael Wickham

Surprisingly quick - problem solved!

5
Surprisingly quick and able to help solve my problem, including giving links to move forward with. Reviewed on: 25th February 2022
Catherine Taylor's avatar
Catherine Taylor

Quick, effective, helpful

5
Quick, effective, helpful, took me to what i needed Reviewed on: 25th February 2022
Rachael Joynes's avatar
Rachael Joynes

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