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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Quick and easy to use

5
Great service. So simple to use, very quick and easy. My queasy was resolved in a few minutes. Reviewed on: 25th February 2022

She/he answered my question very quick

5
I am very happy that I have NatWest account Reviewed on: 25th February 2022

Excellent service.

5
Quick response to my query. Excellent service. Thank you. Reviewed on: 25th February 2022

Quick and very informative

5
Any time I have used Cora my issues have been dealt with quicker than picking up the phone!! Reviewed on: 25th February 2022

Surprisingly quick - problem solved!

5
Surprisingly quick and able to help solve my problem, including giving links to move forward with. Reviewed on: 25th February 2022

Quick, effective, helpful

5
Quick, effective, helpful, took me to what i needed Reviewed on: 25th February 2022

Very efficient and sorted out my query

5
It was very simple and the instructions were clear and easy to follow. Reviewed on: 25th February 2022

Vote for Cora

5
Always available and helpful and invariably polite Reviewed on: 25th February 2022

Quick response

5
The only thing I would like to see is an option at the start that appears all through the conversation to contact an actual customer service representative Reviewed on: 25th February 2022

Great

5
Easy to use. No waiting around on hold Reviewed on: 25th February 2022

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