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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Very efficient and sorted out my query

5
It was very simple and the instructions were clear and easy to follow. Reviewed on: 25th February 2022

Vote for Cora

5
Always available and helpful and invariably polite Reviewed on: 25th February 2022

Quick response

5
The only thing I would like to see is an option at the start that appears all through the conversation to contact an actual customer service representative Reviewed on: 25th February 2022

Great

5
Easy to use. No waiting around on hold Reviewed on: 25th February 2022

Superb

5
Very efficient and easy to use. Reviewed on: 25th February 2022

Well done

5
First bot I interacted without an anxiety attack Reviewed on: 25th February 2022

Extremely helpful very polite

5
She was very knowledgeable of what she was does and dose it in a way that is easy to understand Reviewed on: 25th February 2022

Easy to change address

5
It was easy to change to my new address even though it is a new build and was not listed on the system yet. Reviewed on: 25th February 2022

Quick and easy

5
Just 2 quick selections and I was linked to the correct page Reviewed on: 25th February 2022

Helpful without hassle

4
Answererd my question without any problems Reviewed on: 25th February 2022

Review NatWest Group - Cora: Digital assistant now

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