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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Superb

5
Very efficient and easy to use. Reviewed on: 25th February 2022

Well done

5
First bot I interacted without an anxiety attack Reviewed on: 25th February 2022

Extremely helpful very polite

5
She was very knowledgeable of what she was does and dose it in a way that is easy to understand Reviewed on: 25th February 2022

Easy to change address

5
It was easy to change to my new address even though it is a new build and was not listed on the system yet. Reviewed on: 25th February 2022

Quick and easy

5
Just 2 quick selections and I was linked to the correct page Reviewed on: 25th February 2022

Helpful without hassle

4
Answererd my question without any problems Reviewed on: 25th February 2022

reliable and easy to use

5
always helpful; clear and honest about information that can and cannot be given. facility to engage with an advisor live after or instead of preliminary automation greatly valued Reviewed on: 25th February 2022

Change of Address

5
Very easy to do online - thank you Reviewed on: 25th February 2022

Brilliant

5
This was a wonderful help it informed me what to do Reviewed on: 25th February 2022

Quick and Efficient Service

5
Problem sorted out by a virtual assistant and a real one! Reviewed on: 25th February 2022

Review NatWest Group - Cora: Digital assistant now

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