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NatWest Group - Cora: Digital assistant reviews

3.90
Based on 6,061 reviews, last reviewed 17th Apr 2026
100% decrease in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Hours and hours to respond. Hours and hours to respond. Claim sorted the problem and it isn't Reviewed on: 17th April 2026
Pamela Hartley's avatar
Pamela Hartley

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6061)

Cora does Great service

5
Worked perfectly thank you Cora Reviewed on: 25th February 2022

So easy to communicate with

5
Quick and easy, no messing about Reviewed on: 25th February 2022

Outstanding

5
24/7 and fast lost my card and had it sorted out in minutes Reviewed on: 25th February 2022

quick and easy

5
I needed to put money into an ISA that I had not used for a while so it had to be re-activated, this was done quickly using Cora. No problems at all. Reviewed on: 25th February 2022

RBS Cora

4
Is works okay for most things although very frustrating when you want to speak to somekw. Reviewed on: 24th February 2022

top class help

5
very helpful, simple instructions and always checks your answers Reviewed on: 24th February 2022

Account closure

5
Fast simple and very convenient highly recommended Reviewed on: 24th February 2022

Excellent digit support

5
Very easy to use and simple language Reviewed on: 24th February 2022

Cora - who knew!

5
Very quick and efficient service - time save searching online! Reviewed on: 24th February 2022

Always satisfied

5
Extremely helpful and gets the job done nicely and efficiently! Reviewed on: 24th February 2022

Review NatWest Group - Cora: Digital assistant now

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