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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy to use, efficient.

5
I needed to check something that wasn't immediately apparant in the digital banking system: CORA made it easy to access that information. Reviewed on: 25th February 2022
rachemac's avatar
rachemac

Easy to navigate and answered my query.

5
Good experience. Easy to do. Answered my question online. Reviewed on: 25th February 2022
Emma Owen's avatar
Emma Owen

Cora does Great service

5
Worked perfectly thank you Cora Reviewed on: 25th February 2022
A luck's avatar
A luck

So easy to communicate with

5
Quick and easy, no messing about Reviewed on: 25th February 2022
Louise Hopkins's avatar
Louise Hopkins

Outstanding

5
24/7 and fast lost my card and had it sorted out in minutes Reviewed on: 25th February 2022
David 's avatar
David

quick and easy

5
I needed to put money into an ISA that I had not used for a while so it had to be re-activated, this was done quickly using Cora. No problems at all. Reviewed on: 25th February 2022
Sharon Noyes's avatar
Sharon Noyes

RBS Cora

4
Is works okay for most things although very frustrating when you want to speak to somekw. Reviewed on: 24th February 2022
D M's avatar
D M

top class help

5
very helpful, simple instructions and always checks your answers Reviewed on: 24th February 2022
DOC's avatar
DOC

Account closure

5
Fast simple and very convenient highly recommended Reviewed on: 24th February 2022
Sarah 's avatar
Sarah

Excellent digit support

5
Very easy to use and simple language Reviewed on: 24th February 2022
Shade's avatar
Shade

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