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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Cora - who knew!

5
Very quick and efficient service - time save searching online! Reviewed on: 24th February 2022
John Nobrega's avatar
John Nobrega

Always satisfied

5
Extremely helpful and gets the job done nicely and efficiently! Reviewed on: 24th February 2022
liv's avatar
liv

Brilliant

5
Really quick and easy to use, very helpful when phoneline too busy Reviewed on: 24th February 2022
missmorton@live.co.uk's avatar
[email protected]

Online assistant

5
Very quick, efficient and really useful Reviewed on: 24th February 2022
Andy's avatar
Andy

Helpful

4
Helpful quick and easy to use , would recommend to family etc Reviewed on: 24th February 2022
Joe 's avatar
Joe

Good service

5
Quite impressive with the intelligence of the digital assistant Reviewed on: 24th February 2022
Weijia Peng's avatar
Weijia Peng

Fast and effective

5
great service and takes no time at all better than been on hold on the phone Reviewed on: 24th February 2022
Stephanie graham-hibling's avatar
Stephanie graham-hibling

New User

4
Quick and easy once I knew what to ask Reviewed on: 24th February 2022
Robert's avatar
Robert

Hepful

5
Helpful I HAVE HAD A GOOD HELP Reviewed on: 24th February 2022
Nasser E Sohi's avatar
Nasser E Sohi

Help from Cora

4
If you can’t get through to the bank as it is after hours, Cora is the next best thing. Sometimes it is difficult to get her to understand what you are asking, but there are many options to choose from. Reviewed on: 24th February 2022
Wendy's avatar
Wendy

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