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NatWest Group - Cora: Digital assistant reviews

3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Mr William Worthington

5
Cora was extremely helpful and answered my questions completely Reviewed on: 24th February 2022

Quick and helpful

5
Got sorted with just a few taps on my phone Reviewed on: 24th February 2022

Really good

5
Very easy to navigate and answered all my questions Reviewed on: 24th February 2022

Fantastic online service

5
When operating throughout the natwest online services I have found it’s easily accessible and navigation arround the site is simple and efficient. Any queries was answered informative and direct. I am highly impressed and satisfied with every aspect. Reviewed on: 24th February 2022

Excellent

5
Really quick and very helpful. A great response and very well executed. Reviewed on: 24th February 2022

New to mobile banking

4
Hopefully will remember instructions Reviewed on: 24th February 2022

Quick and easy

5
Changed my address online with no fuss. My address didnt come up on the system but i was offered the chance to enter it myself. Easy and effortless Reviewed on: 24th February 2022

Handy app

4
Takes the headache out of banking. Easy to follow. Love being able to transfer money to family members in less than a minute. Reviewed on: 24th February 2022

Cora

4
I just love NatWest banking as a whole Reviewed on: 24th February 2022

Not familiar with digital banking, but thankfully Cora was on hand to help me.

5
First time in years I've used digital banking, now i know i won't be stuck. Reviewed on: 24th February 2022

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