NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Incredibly efficient

I needed to update some details online and Cora had it done in a matter of minutes! Reviewed on: 24th February 2022

Quick online help and support

Very helpful quick response to mybquery Reviewed on: 24th February 2022

excellent

excellent service. polite, very clear Reviewed on: 24th February 2022

A good use of AI technology

Easy to use and follow, Bot works well and workflow is logical. It's a good example of how to use AI technology well. Reviewed on: 24th February 2022

Easy peasy

I have used cora quite a few times and each time my issue has been sorted without speaking to anyone. Nice and convenient. Reviewed on: 24th February 2022

Good Service

I needed to change address. This happened very swiftly Reviewed on: 24th February 2022

Excellent bot

It is brilliant and avoids the hassle of waiting on the line to try and speak to customer executive. Very useful for most purposes particularly matters such as changing address or other personal information or for answering generic questions about the account/debit or credit card. Reviewed on: 24th February 2022

Cora's answers

The Cora answers are easy to understand and the service has become much better in recent times Reviewed on: 24th February 2022

Thanks

Helpful, speedy and courteous. Having been with NatWest for 50years plus I have always found the service extremely good and Cora has lived up to this expectation. Reviewed on: 24th February 2022