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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Quick and easy

5
Changed my address online with no fuss. My address didnt come up on the system but i was offered the chance to enter it myself. Easy and effortless Reviewed on: 24th February 2022

Handy app

4
Takes the headache out of banking. Easy to follow. Love being able to transfer money to family members in less than a minute. Reviewed on: 24th February 2022

Cora

4
I just love NatWest banking as a whole Reviewed on: 24th February 2022

Not familiar with digital banking, but thankfully Cora was on hand to help me.

5
First time in years I've used digital banking, now i know i won't be stuck. Reviewed on: 24th February 2022

Very nice!

5
It was very quick and easy! Thanks for the address update so qucikly! Reviewed on: 24th February 2022

changing accounts

5
Very helpful indeed so patient and very efficient ty Reviewed on: 24th February 2022

Worked well today

5
Cora worked well today. I wait to see if the updates I requested are completed Reviewed on: 24th February 2022

Excellent customer service

5
Cora helped me when I needed to change my postal address. It was so quick and easy, thank you. Reviewed on: 24th February 2022

VERY helpful and quick

5
Excellent service quick and very easy to use keep it up Reviewed on: 24th February 2022

Incredibly efficient

5
I needed to update some details online and Cora had it done in a matter of minutes! Reviewed on: 24th February 2022

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