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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Good Service

5
I needed to change address. This happened very swiftly Reviewed on: 24th February 2022
Napier Miles's avatar
Napier Miles

Excellent bot

5
It is brilliant and avoids the hassle of waiting on the line to try and speak to customer executive. Very useful for most purposes particularly matters such as changing address or other personal information or for answering generic questions about the account/debit or credit card. Reviewed on: 24th February 2022
Benzu K's avatar
Benzu K

Cora's answers

4
The Cora answers are easy to understand and the service has become much better in recent times Reviewed on: 24th February 2022
Belinds's avatar
Belinds

Thanks

5
Helpful, speedy and courteous. Having been with NatWest for 50years plus I have always found the service extremely good and Cora has lived up to this expectation. Reviewed on: 24th February 2022
Susan Cooksey's avatar
Susan Cooksey

Cora review

5
Simple and easy to use, and highly efficient. Reviewed on: 24th February 2022
Mrs S's avatar
Mrs S

Efficient with clear instructions

5
Overall it took less than 2 mins to complete which is superb. Reviewed on: 24th February 2022
Hal Gynn's avatar
Hal Gynn

Fast and efficient service

5
Needed to reactivate an ISA account, very simple and easy process, thank you. Reviewed on: 24th February 2022
Duncan Ellingworth's avatar
Duncan Ellingworth

Quick and easy.

5
I am not very good with online things but this was easy enough for me to follow. My question was resolved quickly. Reviewed on: 24th February 2022
Chloe Graciet's avatar
Chloe Graciet

Simple and straight forward to use

4
Simple and straightforward to use. Hassle free and seamless. Reviewed on: 24th February 2022
Rani's avatar
Rani

Cora has been very helpful.

5
Cora has answered all my questions very effectively. Reviewed on: 24th February 2022
Stanley's avatar
Stanley

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