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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Quick online help and support

5
Very helpful quick response to mybquery Reviewed on: 24th February 2022
Richard Carter's avatar
Richard Carter

excellent

5
excellent service. polite, very clear Reviewed on: 24th February 2022
Rosa Katan's avatar
Rosa Katan

A good use of AI technology

4
Easy to use and follow, Bot works well and workflow is logical. It's a good example of how to use AI technology well. Reviewed on: 24th February 2022
Isaac's avatar
Isaac

Easy peasy

5
I have used cora quite a few times and each time my issue has been sorted without speaking to anyone. Nice and convenient. Reviewed on: 24th February 2022
Lord-Peter Garside's avatar
Lord-Peter Garside

Good Service

5
I needed to change address. This happened very swiftly Reviewed on: 24th February 2022
Napier Miles's avatar
Napier Miles

Excellent bot

5
It is brilliant and avoids the hassle of waiting on the line to try and speak to customer executive. Very useful for most purposes particularly matters such as changing address or other personal information or for answering generic questions about the account/debit or credit card. Reviewed on: 24th February 2022
Benzu K's avatar
Benzu K

Cora's answers

4
The Cora answers are easy to understand and the service has become much better in recent times Reviewed on: 24th February 2022
Belinds's avatar
Belinds

Thanks

5
Helpful, speedy and courteous. Having been with NatWest for 50years plus I have always found the service extremely good and Cora has lived up to this expectation. Reviewed on: 24th February 2022
Susan Cooksey's avatar
Susan Cooksey

Cora review

5
Simple and easy to use, and highly efficient. Reviewed on: 24th February 2022
Mrs S's avatar
Mrs S

Efficient with clear instructions

5
Overall it took less than 2 mins to complete which is superb. Reviewed on: 24th February 2022
Hal Gynn's avatar
Hal Gynn

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