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NatWest Group - Cora: Digital assistant reviews

3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Vote for Cora

5
Proactive and intelligent. Able to answer my query Reviewed on: 24th February 2022

Quick and helpful

5
Helpful and to the point. Answered my query in minutes Reviewed on: 24th February 2022

Easy to make a change

5
Was very straight forward to change my address, required minimal effort Reviewed on: 24th February 2022

excellent now you can update address without travelling to bank via online

5
excellent now you can update address without travelling to bank via online. Really smart Cora Reviewed on: 24th February 2022

Very good service

5
Quick easy and clear information Reviewed on: 24th February 2022

Quick

5
Very helpful and quick at answering my questions Reviewed on: 24th February 2022

New card

5
Very quick, simple and efficient Reviewed on: 24th February 2022

Excellent work

5
Fast and effective very good customer service for a robot Reviewed on: 24th February 2022

Speedy

5
Excellent speedy service very happy Reviewed on: 24th February 2022

Easy, efficient, fast

5
Easy to do the quick things. No messing about or having to wait for someone. Reviewed on: 24th February 2022

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