NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Cora better than the App

Tried to change address via the profile settings in the App, but was told I had to visit the branch or phone. The App digital assistant only told me to repeat what had already failed. Logging onto the website, I tried Cora. It was a breeze, quick simple and straightforward. Change of address completed effortlessly. A much better experience than using the App, which is most unusual today. Reviewed on: 24th February 2022