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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy to use or rephrase question.

4
Would recommend Cora. Good experience. Reviewed on: 24th February 2022
gillian.sanders@lineone.net's avatar
[email protected]

Best Autobot

5
So easy and straight forward to use Reviewed on: 24th February 2022
claire's avatar
claire

Efficient and helpful!

5
Thanks for helping me in a speedy and clear way Reviewed on: 24th February 2022
Kit Digby's avatar
Kit Digby

Quick service

5
Easy to use quick service. Saves you time wasting for phones to be answered Reviewed on: 24th February 2022
Steve Brooks's avatar
Steve Brooks

Helpful Cora

5
Easy quick & helpful Cora thank you Reviewed on: 24th February 2022
Amanda Dodwell's avatar
Amanda Dodwell

Cora better than the App

5
Tried to change address via the profile settings in the App, but was told I had to visit the branch or phone. The App digital assistant only told me to repeat what had already failed. Logging onto the website, I tried Cora. It was a breeze, quick simple and straightforward. Change of address completed effortlessly. A much better experience than using the App, which is most unusual today. Reviewed on: 24th February 2022
Susan Aston's avatar
Susan Aston

easy website

5
the agent understood my question and answered promptly. very good Reviewed on: 24th February 2022
susan leese's avatar
susan leese

WELL DONE FASTEST

5
NATWEST VIRTUAL ASSISTANT CORA IS BEST Reviewed on: 24th February 2022
Abdul Rahman Abdul Rahim's avatar
Abdul Rahman Abdul Rahim

Excellent

5
Excellent customer service. Prompt Friendly Helpful Informative Reviewed on: 23rd February 2022
Angela Middleton's avatar
Angela Middleton

Excellent service and answered my query

5
Quick and pleasant to deal with. Reviewed on: 23rd February 2022
Mary Heffernan's avatar
Mary Heffernan

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