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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

Reliable

5
Fast and concise. It responds to my queries precisely and with simple instructions to follow Reviewed on: 23rd February 2022
Miriam 's avatar
Miriam

Very helpful

5
It was sorted out for me quickly Reviewed on: 23rd February 2022
Janice Kerr's avatar
Janice Kerr

Excellent service

5
Needed to unblock my card and the advice offered was great. Reviewed on: 23rd February 2022
aislinnhughes@icloud.com's avatar
[email protected]

Really easy to use

5
Cora always answers you queries and is friendly. Response is immediate. Reviewed on: 23rd February 2022
Lizzy Tiptoes's avatar
Lizzy Tiptoes

Very helpful

5
Straightforward and very quick thankyou Reviewed on: 23rd February 2022
Margaret Wright's avatar
Margaret Wright

Excellent

5
Effective and efficient -just exactly what I expected. Amazing service. Reviewed on: 23rd February 2022
David's avatar
David

Quick and easy

4
I have recently moved house and in the process of updating my address details which has been a real hassle with the bank in the past...Cora made it extremely easy and very quick - would definitely recommend and use again myself. Thank you! Reviewed on: 23rd February 2022
Tracy's avatar
Tracy

Brilliant

5
Thoroughly pleasureable and memorable Reviewed on: 23rd February 2022
Maureen's avatar
Maureen

Very Helpful

5
Really impressed as this was actually helpful and helped me resolve my issue. So may virtual agents can't do that. Reviewed on: 23rd February 2022
AS92's avatar
AS92

Quite helpfull

5
This is one of the better AI assistants. Reviewed on: 23rd February 2022
Ian's avatar
Ian

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