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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

easy website

5
the agent understood my question and answered promptly. very good Reviewed on: 24th February 2022

WELL DONE FASTEST

5
NATWEST VIRTUAL ASSISTANT CORA IS BEST Reviewed on: 24th February 2022

Excellent

5
Excellent customer service. Prompt Friendly Helpful Informative Reviewed on: 23rd February 2022

Excellent service and answered my query

5
Quick and pleasant to deal with. Reviewed on: 23rd February 2022

Reliable

5
Fast and concise. It responds to my queries precisely and with simple instructions to follow Reviewed on: 23rd February 2022

Very helpful

5
It was sorted out for me quickly Reviewed on: 23rd February 2022

Excellent service

5
Needed to unblock my card and the advice offered was great. Reviewed on: 23rd February 2022

Really easy to use

5
Cora always answers you queries and is friendly. Response is immediate. Reviewed on: 23rd February 2022

Very helpful

5
Straightforward and very quick thankyou Reviewed on: 23rd February 2022

Excellent

5
Effective and efficient -just exactly what I expected. Amazing service. Reviewed on: 23rd February 2022

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