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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 26th Mar 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
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1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026
Reginald Caligari's avatar
Reginald Caligari
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NatWest Group - Cora Digital Assistant reviews (6058)

GOOD BYE

5
I have banked with yourselves as a small trader for over thirty years. The help received has always been relevant and straight forward. Reviewed on: 23rd February 2022
Barry Franks's avatar
Barry Franks

Very good

4
I personally think coral is one of the best digital assistant. Reviewed on: 23rd February 2022
Victoria's avatar
Victoria

Quick and easy

5
Always simple for me to use and quicker than sitting on the phone Reviewed on: 23rd February 2022
Andrew Boakes's avatar
Andrew Boakes

Excellent service and query answered quickly and effectively

5
Now know another aspect of digital banking to add to my knowledge of using the app on a personal basis Reviewed on: 23rd February 2022
Marion Nicholson's avatar
Marion Nicholson

Blocked debit card

5
I unwittingly entered the wrong password too many times and my card got blocked. Cora gave me clear instructions how to unblock my card at the Atm. I have yet to try it but should be ok now i have remembered my password Reviewed on: 23rd February 2022
Neil Hawkins's avatar
Neil Hawkins

Online banking help

5
As helped me a lot the last couple of weeks Reviewed on: 23rd February 2022
Gloria Looby's avatar
Gloria Looby

Very Intuitive Chatbot

5
Was brilliant using Cora, super intuitive and could easily answer all my question without the need of human intervention. Keep up the good work! Reviewed on: 31st January 2022
Jilroy Fernandes's avatar
Jilroy Fernandes

Cora feels like she is there for you

5
Cora pops up to help just when you need it. Friendly, simple, helpful interface and dialogue. NatWest are top of the class with Cora - well done! Reviewed on: 31st January 2022
Wendy's avatar
Wendy

Cora has helped transform Digital Assistance within NatWest mortgages.

5
Record number of customers now use Cora every day to help with their new mortgage application or existing mortgage! With so much more to offer, it's exciting to see what more Cora can do in the future. Reviewed on: 31st January 2022
Donald Sweenie's avatar
Donald Sweenie

Excellent support via Cora

5
Always available to answer my customer needs - well done NatWest Reviewed on: 31st January 2022
Grant Paterson's avatar
Grant Paterson

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