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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Quick and easy

4
I have recently moved house and in the process of updating my address details which has been a real hassle with the bank in the past...Cora made it extremely easy and very quick - would definitely recommend and use again myself. Thank you! Reviewed on: 23rd February 2022
Tracy's avatar
Tracy

Brilliant

5
Thoroughly pleasureable and memorable Reviewed on: 23rd February 2022
Maureen's avatar
Maureen

Very Helpful

5
Really impressed as this was actually helpful and helped me resolve my issue. So may virtual agents can't do that. Reviewed on: 23rd February 2022
AS92's avatar
AS92

Quite helpfull

5
This is one of the better AI assistants. Reviewed on: 23rd February 2022
Ian's avatar
Ian

Easy to use

5
Changed my address in about a minute. Very easy to use. Reviewed on: 23rd February 2022
CJDC's avatar
CJDC

Very helpful

5
Seems very friendly and quick to answer any questions Reviewed on: 23rd February 2022
Patricia j higgins 's avatar
Patricia j higgins

Great

5
Quick and decisive. Easy access and navigation. Even an older non cyber person could work with this assistance. Reviewed on: 23rd February 2022
Jason McDonald's avatar
Jason McDonald

Very helpful

5
Needed to know how to verify my account Reviewed on: 23rd February 2022
Linda Raeburn's avatar
Linda Raeburn

Great

5
Very easy to get the answers you want, and very easy to use Reviewed on: 23rd February 2022
Peter Robertson's avatar
Peter Robertson

GOOD BYE

5
I have banked with yourselves as a small trader for over thirty years. The help received has always been relevant and straight forward. Reviewed on: 23rd February 2022
Barry Franks's avatar
Barry Franks

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