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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Very good

4
I personally think coral is one of the best digital assistant. Reviewed on: 23rd February 2022

Quick and easy

5
Always simple for me to use and quicker than sitting on the phone Reviewed on: 23rd February 2022

Excellent service and query answered quickly and effectively

5
Now know another aspect of digital banking to add to my knowledge of using the app on a personal basis Reviewed on: 23rd February 2022

Blocked debit card

5
I unwittingly entered the wrong password too many times and my card got blocked. Cora gave me clear instructions how to unblock my card at the Atm. I have yet to try it but should be ok now i have remembered my password Reviewed on: 23rd February 2022

Online banking help

5
As helped me a lot the last couple of weeks Reviewed on: 23rd February 2022

Very Intuitive Chatbot

5
Was brilliant using Cora, super intuitive and could easily answer all my question without the need of human intervention. Keep up the good work! Reviewed on: 31st January 2022

Cora feels like she is there for you

5
Cora pops up to help just when you need it. Friendly, simple, helpful interface and dialogue. NatWest are top of the class with Cora - well done! Reviewed on: 31st January 2022

Cora has helped transform Digital Assistance within NatWest mortgages.

5
Record number of customers now use Cora every day to help with their new mortgage application or existing mortgage! With so much more to offer, it's exciting to see what more Cora can do in the future. Reviewed on: 31st January 2022

Excellent support via Cora

5
Always available to answer my customer needs - well done NatWest Reviewed on: 31st January 2022

Easy to use

5
Simple and effective and can solve many questions easily Reviewed on: 27th January 2022

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