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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Online banking help

5
As helped me a lot the last couple of weeks Reviewed on: 23rd February 2022
Gloria Looby's avatar
Gloria Looby

Very Intuitive Chatbot

5
Was brilliant using Cora, super intuitive and could easily answer all my question without the need of human intervention. Keep up the good work! Reviewed on: 31st January 2022
Jilroy Fernandes's avatar
Jilroy Fernandes

Cora feels like she is there for you

5
Cora pops up to help just when you need it. Friendly, simple, helpful interface and dialogue. NatWest are top of the class with Cora - well done! Reviewed on: 31st January 2022
Wendy's avatar
Wendy

Cora has helped transform Digital Assistance within NatWest mortgages.

5
Record number of customers now use Cora every day to help with their new mortgage application or existing mortgage! With so much more to offer, it's exciting to see what more Cora can do in the future. Reviewed on: 31st January 2022
Donald Sweenie's avatar
Donald Sweenie

Excellent support via Cora

5
Always available to answer my customer needs - well done NatWest Reviewed on: 31st January 2022
Grant Paterson's avatar
Grant Paterson

Easy to use

5
Simple and effective and can solve many questions easily Reviewed on: 27th January 2022
Dawn Donald's avatar
Dawn Donald

Ease of use :)

5
I found using Cora over the past few years has really helped me with enquiries that I didn't have the time to go into the branch or wait on telephony to complete. I have been using it for a while now and I can see how much the AI has changed the more people are using it and the ease of use over time in answering my questions. Reviewed on: 26th January 2022
Husna's avatar
Husna

Great customer service!

5
My issue was resolved very prompt! Thank you Reviewed on: 24th January 2022
Heather Bate's avatar
Heather Bate

Quick and easy

5
Cora's functionalities have really developed for the better since she first launched. The amount of queries customers can now resolve by just starting a chat with Cora without having to wait to speak to an agent is brilliant. It's great to see how shes adapted over the years. Reviewed on: 24th January 2022
Claire's avatar
Claire

Amazing

5
All my issue were dealt with very quickly Reviewed on: 23rd January 2022
nathanmarrow@hotmail.co.uk's avatar
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