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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Very useful!

5
Couldn’t believe how helpful Cora was when I had a banking issue. Very time efficient. Reviewed on: 22nd January 2022
Georgia Osullivan's avatar
Georgia Osullivan

Super helpful

5
Sometimes you just need some help by being pointed in the right direction and that's exactly what Cora does! Reviewed on: 22nd January 2022
Sophie's avatar
Sophie

Brilliant software

5
Exactly what I needed it to do. Easy to navigate as well. Reviewed on: 22nd January 2022
Liam Yates's avatar
Liam Yates

Cora is slick

5
Great 24/7 support everytime I need help Reviewed on: 22nd January 2022
Callum's avatar
Callum

Cora helps me with my banking

5
The NatWest Cora service really makes a difference for me when I have queries. It is simple and easy to use. Reviewed on: 22nd January 2022
P Speedie's avatar
P Speedie

Great experience on a number of mediums

5
I've used the digital assistant on Mobile and online banking and even using voice. I almost always get the help I need first time, Reviewed on: 21st January 2022
Percy M's avatar
Percy M

Cora not found

1
Logged into online banking, and also used search engine, but could find no access to Cora. Reviewed on: 4th January 2022
John Sampson's avatar
John Sampson

Took 20 minutes to change address. She's slow to respond

2
I logged on to change my address and was pleased to see I could do that with Cora. Its been 17 minutes since I first logged on. In that time I've had my session time out, logged back in 3 times and spoken to an agent who told me to log off and on again. It takes Cora over a minute to register my yes/no answer before sending the next bit of script. It took her 4 mins between me confirming my new address and her re-confirming my new address. Perhaps she was updating the system. Perhaps Cora could have mentioned this? Instead I had to aimlessly "click around" my account so my session didn't time out again. In the end it's taken 20 minutes to change my address. Quicker than doing in the branch I suppose but slow for a digital assistant. Reviewed on: 31st October 2021
Serena Yip's avatar
Serena Yip

Very great tool

5
Very good tool with a lot of answers Reviewed on: 10th August 2021
Daria Bamgboye's avatar
Daria Bamgboye

Good service

5
very easy to change my address via chat with cora. Reviewed on: 29th April 2021
irene's avatar
irene

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