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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 26th Mar 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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See only 4 star reviews
9%
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1%
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Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026
Reginald Caligari's avatar
Reginald Caligari
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NatWest Group - Cora Digital Assistant reviews (6058)

Great experience on a number of mediums

5
I've used the digital assistant on Mobile and online banking and even using voice. I almost always get the help I need first time, Reviewed on: 21st January 2022
Percy M's avatar
Percy M

Cora not found

1
Logged into online banking, and also used search engine, but could find no access to Cora. Reviewed on: 4th January 2022
John Sampson's avatar
John Sampson

Took 20 minutes to change address. She's slow to respond

2
I logged on to change my address and was pleased to see I could do that with Cora. Its been 17 minutes since I first logged on. In that time I've had my session time out, logged back in 3 times and spoken to an agent who told me to log off and on again. It takes Cora over a minute to register my yes/no answer before sending the next bit of script. It took her 4 mins between me confirming my new address and her re-confirming my new address. Perhaps she was updating the system. Perhaps Cora could have mentioned this? Instead I had to aimlessly "click around" my account so my session didn't time out again. In the end it's taken 20 minutes to change my address. Quicker than doing in the branch I suppose but slow for a digital assistant. Reviewed on: 31st October 2021
Serena Yip's avatar
Serena Yip

Very great tool

5
Very good tool with a lot of answers Reviewed on: 10th August 2021
Daria Bamgboye's avatar
Daria Bamgboye

Good service

5
very easy to change my address via chat with cora. Reviewed on: 29th April 2021
irene's avatar
irene

The online assistant, cora, is always there in online banking to help

5
Natwest is a bank that understands me very well. It's very helpful Reviewed on: 29th April 2021
Santigie Dougg Kamara 's avatar
Santigie Dougg Kamara

Amazing, quick & easy

5
Really quick and clear response Reviewed on: 28th April 2021
Sophia 's avatar
Sophia

Intuitive bot

4
It felt like she was real - despite being a robot, I felt it would be rude if I didn't say thanks! Reviewed on: 28th April 2021
Joan Medland's avatar
Joan Medland

Quick and simple

5
I used the Cora service today to close a business account I have with NatWest. The process was simple, quick and easy. I typed 'close business account' in to the chat box and Cora did the rest. All the questions were laid out with simple check boxes to select the correct response. There was no waiting in a queue, it was quick, and polite. I also use NatWest for personal banking and would definitely use the service again. Brilliant innovation. Reviewed on: 28th April 2021
J Lewis's avatar
J Lewis

Quick Response Service

5
NatWest Group Cora, is so quick In responding to and queries you may have. Zillion stars all the way...... Reviewed on: 28th April 2021
Donny's avatar
Donny

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