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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6063)

The online assistant, cora, is always there in online banking to help

5
Natwest is a bank that understands me very well. It's very helpful Reviewed on: 29th April 2021
Santigie Dougg Kamara 's avatar
Santigie Dougg Kamara

Amazing, quick & easy

5
Really quick and clear response Reviewed on: 28th April 2021
Sophia 's avatar
Sophia

Intuitive bot

4
It felt like she was real - despite being a robot, I felt it would be rude if I didn't say thanks! Reviewed on: 28th April 2021
Joan Medland's avatar
Joan Medland

Quick and simple

5
I used the Cora service today to close a business account I have with NatWest. The process was simple, quick and easy. I typed 'close business account' in to the chat box and Cora did the rest. All the questions were laid out with simple check boxes to select the correct response. There was no waiting in a queue, it was quick, and polite. I also use NatWest for personal banking and would definitely use the service again. Brilliant innovation. Reviewed on: 28th April 2021
J Lewis's avatar
J Lewis

Quick Response Service

5
NatWest Group Cora, is so quick In responding to and queries you may have. Zillion stars all the way...... Reviewed on: 28th April 2021
Donny's avatar
Donny

Simple Steps to change details

5
Very straight forward process to change address in my accounts. Hassle free process and simple Reviewed on: 27th April 2021
Sebastian's avatar
Sebastian

Cora is Quickly and Effective

5
Great service for most things, very quick and effective Reviewed on: 27th April 2021
Vanessa's avatar
Vanessa

Quick and easy.

5
Fantastic service which was very easy and safe to use. I wasn't asked for any personal details. Great time saving service. Reviewed on: 27th April 2021
Cat's avatar
Cat

Easy to use

5
Quick and easy if you cannot get to branch. Seems to have alot of input on different subject. Very happy to use this service. Reviewed on: 27th April 2021
Marie-Anne 's avatar
Marie-Anne

Great Assistance

4
I used the NatWest assistance group coral for the first time and it was great and so easy to use. Reviewed on: 26th April 2021
Kevin lloyd 's avatar
Kevin lloyd

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