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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

24/7 assistance

5
Love Cora. It’s great to get detailed responses to questions without having to wait to speak to an advisor. Reviewed on: 26th April 2021
Joc's avatar
Joc

A Bank all around our life!

5
excellent customer service, fast, reliable, helpful, you feel well respected regardless the amount of money you have. there is also a compassionate as well as a professional approach to people and their problems Reviewed on: 26th April 2021
arianna fiori's avatar
arianna fiori

Good Service

5
Very well structured and easy to handle Reviewed on: 26th April 2021
Martin Puhlmann's avatar
Martin Puhlmann

Amazing

5
Amazing help as normal always when I need it Reviewed on: 26th April 2021
Jason's avatar
Jason

Cora - Well done

5
I am an infrequent user of digital assistants as they never seen to answer your questions precisely and normal end up ringing up anyway, but the answers given by cora were accurate and precise and no need to call anyone- well done Reviewed on: 26th April 2021
david pratt's avatar
david pratt

Fantastic system

5
Cora was extremely easy to use. Concise and relevant information. Easy to follow and understand. Answered my query straight away. So convenient. Reviewed on: 25th April 2021
Jemma Boorman's avatar
Jemma Boorman

Helpful Assistant.

5
Once I clicked on Cora my problem was sorted out within a couple of minutes. Very helpful. Reviewed on: 25th April 2021
Colin Freeman's avatar
Colin Freeman

Easy to use

5
Easy to use and answers given quickly Reviewed on: 25th April 2021
Jo edge's avatar
Jo edge

Guide response

5
Very quick and never have no problem Reviewed on: 24th April 2021
Mrs j feast's avatar
Mrs j feast

Very helpful

5
Cora was able to solve my problem by suggesting what it could be Reviewed on: 23rd April 2021
Sarah's avatar
Sarah

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