NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Great worked for me

My card reader was giving problems a simple question to Cora elicited a very straight forward and easy answer. Reviewed on: 22nd April 2021

Queried a card issue

I live a long way away from a branch and my card is expiring very soon and I don't have the time to get to a branch to see when my new card should arrive, this answered my question quickly and easily. Reviewed on: 22nd April 2021

Very easy to use service

quick and easy to use. Prompt replies and easy to follow advice. Reviewed on: 21st April 2021

Simple to use - and helpful!

Whenever I've had a query, or occasional 'issue' with my banking, Cora is first port of call. Whether it's paying off our mortgage or dodgy activity relating to our account, this is where I normally get it sorted. Reviewed on: 21st April 2021

Question answered quickly and clearly

I had a question regarding my loan repayment - Cora Digital Assistant answered it quickly and clearly! No waiting, no fuss! Brilliant! Reviewed on: 21st April 2021

Efficient and Quick

A much quicker way to get your query answered and when answered you are given a full explanation and more. Reviewed on: 21st April 2021

Fast helping, great service.

Not everyone speak well or writing exelent in English, but you still help fast solve the problem, explaining and questioning, i'm happy to use today Cora help. Thank you. Reviewed on: 20th April 2021

Great Banking Services

I have been extremely happy with NatWest services since I switched to them. Many free and latest technological features they offer make them the #1 in the UK. Reviewed on: 20th April 2021