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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Reactivate ISA

5
The digital service was readable and understandable Reviewed on: 23rd April 2021
Michael's avatar
Michael

Really well developed bot

5
I just needed to change my details and the website which I found out was not as straight forward and then Cora popped up. I don't usually pay attention to these but the initial message and subsequent questions made changing my details a breeze. Reviewed on: 23rd April 2021
Matty2C's avatar
Matty2C

CORA, online banking personal assistant

5
Excellent customer service and digital banking personal experience, thanks!! Reviewed on: 23rd April 2021
LOUISA's avatar
LOUISA

Cora NatWest

5
Excellent service and knowledgeable Reviewed on: 22nd April 2021
Paul Robinson 's avatar
Paul Robinson

Cora

5
Each time I have a banking related question Cora has the answer. Quite amazing really Reviewed on: 22nd April 2021
Irene Morrison's avatar
Irene Morrison

Great worked for me

5
My card reader was giving problems a simple question to Cora elicited a very straight forward and easy answer. Reviewed on: 22nd April 2021
Alan Brown's avatar
Alan Brown

Queried a card issue

4
I live a long way away from a branch and my card is expiring very soon and I don't have the time to get to a branch to see when my new card should arrive, this answered my question quickly and easily. Reviewed on: 22nd April 2021
Lord Christopher Etheridge 's avatar
Lord Christopher Etheridge

Very easy to use service

5
quick and easy to use. Prompt replies and easy to follow advice. Reviewed on: 21st April 2021
Alison 's avatar
Alison

Simple to use - and helpful!

5
Whenever I've had a query, or occasional 'issue' with my banking, Cora is first port of call. Whether it's paying off our mortgage or dodgy activity relating to our account, this is where I normally get it sorted. Reviewed on: 21st April 2021
Sylvia's avatar
Sylvia

Question answered quickly and clearly

5
I had a question regarding my loan repayment - Cora Digital Assistant answered it quickly and clearly! No waiting, no fuss! Brilliant! Reviewed on: 21st April 2021
Caroline McHale's avatar
Caroline McHale

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