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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Efficient and Quick

5
A much quicker way to get your query answered and when answered you are given a full explanation and more. Reviewed on: 21st April 2021
Samantha 's avatar
Samantha

Fast helping, great service.

5
Not everyone speak well or writing exelent in English, but you still help fast solve the problem, explaining and questioning, i'm happy to use today Cora help. Thank you. Reviewed on: 20th April 2021
Loreta's avatar
Loreta

Great Banking Services

5
I have been extremely happy with NatWest services since I switched to them. Many free and latest technological features they offer make them the #1 in the UK. Reviewed on: 20th April 2021
Zafer Ozturk's avatar
Zafer Ozturk

Accurate response

5
Cora has given very accurate and quick answers to solve my queries, every time I’ve had a problem. Thank you Reviewed on: 20th April 2021
Humma Gill's avatar
Humma Gill

easi peezi

5
Life getting easier Reviewed on: 20th April 2021
James Richards's avatar
James Richards

Fantastic service

5
Pleasantly surprised by the ease at which my enquiry was resolved. Would be happy to use the service again. Reviewed on: 19th April 2021
Taslim Gbaja-Biamila's avatar
Taslim Gbaja-Biamila

Cora help desk

5
I can ask questions about my banking needs and cora answered them like a friend would if you asked them a question, very easy to use. Reviewed on: 19th April 2021
Claire 's avatar
Claire

Instructions were precise, the answers were clear and could be understood by a technophobe like me

5
I don't do much internet 'chat' so this was a relatively new experience for me. My questions were answered satisfactorily. Reviewed on: 19th April 2021
Peter Smith's avatar
Peter Smith

Excellent advice!

5
I had a query relating to my account which was answered very quickly. I found the tool was intuitive and very easy to use with next steps provided so I know what to do next if necessary. All in all it took a couple of minutes of my time and I would definitely recommend Cora as the first port of call before contacting via another method! Reviewed on: 19th April 2021
Sally Davison's avatar
Sally Davison

crap

1
she dont have a clue what actual people need example she dont know the difference between a pushbike with 2 wheels a chain and pedals and poxy malwarebytes try teaching her or better still give people their jobs back and you only got one review because you cant give minus 5 Reviewed on: 19th April 2021
Richard Evans's avatar
Richard Evans

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