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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Queried a card issue

4
I live a long way away from a branch and my card is expiring very soon and I don't have the time to get to a branch to see when my new card should arrive, this answered my question quickly and easily. Reviewed on: 22nd April 2021
Lord Christopher Etheridge 's avatar
Lord Christopher Etheridge

Very easy to use service

5
quick and easy to use. Prompt replies and easy to follow advice. Reviewed on: 21st April 2021
Alison 's avatar
Alison

Simple to use - and helpful!

5
Whenever I've had a query, or occasional 'issue' with my banking, Cora is first port of call. Whether it's paying off our mortgage or dodgy activity relating to our account, this is where I normally get it sorted. Reviewed on: 21st April 2021
Sylvia's avatar
Sylvia

Question answered quickly and clearly

5
I had a question regarding my loan repayment - Cora Digital Assistant answered it quickly and clearly! No waiting, no fuss! Brilliant! Reviewed on: 21st April 2021
Caroline McHale's avatar
Caroline McHale

Efficient and Quick

5
A much quicker way to get your query answered and when answered you are given a full explanation and more. Reviewed on: 21st April 2021
Samantha 's avatar
Samantha

Fast helping, great service.

5
Not everyone speak well or writing exelent in English, but you still help fast solve the problem, explaining and questioning, i'm happy to use today Cora help. Thank you. Reviewed on: 20th April 2021
Loreta's avatar
Loreta

Great Banking Services

5
I have been extremely happy with NatWest services since I switched to them. Many free and latest technological features they offer make them the #1 in the UK. Reviewed on: 20th April 2021
Zafer Ozturk's avatar
Zafer Ozturk

Accurate response

5
Cora has given very accurate and quick answers to solve my queries, every time I’ve had a problem. Thank you Reviewed on: 20th April 2021
Humma Gill's avatar
Humma Gill

easi peezi

5
Life getting easier Reviewed on: 20th April 2021
James Richards's avatar
James Richards

Fantastic service

5
Pleasantly surprised by the ease at which my enquiry was resolved. Would be happy to use the service again. Reviewed on: 19th April 2021
Taslim Gbaja-Biamila's avatar
Taslim Gbaja-Biamila

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