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NatWest Group - Cora: Digital Assistant reviews

View other NatWest Group - Cora products
4.59
Based on 6,058 reviews, last reviewed 26th Mar 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
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1%
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1%
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5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026
Reginald Caligari's avatar
Reginald Caligari
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About this product

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NatWest Group - Cora Digital Assistant reviews (6058)

Fantastic service

5
Pleasantly surprised by the ease at which my enquiry was resolved. Would be happy to use the service again. Reviewed on: 19th April 2021
Taslim Gbaja-Biamila's avatar
Taslim Gbaja-Biamila

Cora help desk

5
I can ask questions about my banking needs and cora answered them like a friend would if you asked them a question, very easy to use. Reviewed on: 19th April 2021
Claire 's avatar
Claire

Instructions were precise, the answers were clear and could be understood by a technophobe like me

5
I don't do much internet 'chat' so this was a relatively new experience for me. My questions were answered satisfactorily. Reviewed on: 19th April 2021
Peter Smith's avatar
Peter Smith

Excellent advice!

5
I had a query relating to my account which was answered very quickly. I found the tool was intuitive and very easy to use with next steps provided so I know what to do next if necessary. All in all it took a couple of minutes of my time and I would definitely recommend Cora as the first port of call before contacting via another method! Reviewed on: 19th April 2021
Sally Davison's avatar
Sally Davison

crap

1
she dont have a clue what actual people need example she dont know the difference between a pushbike with 2 wheels a chain and pedals and poxy malwarebytes try teaching her or better still give people their jobs back and you only got one review because you cant give minus 5 Reviewed on: 19th April 2021
Richard Evans's avatar
Richard Evans

Great Add On Service

5
Loved this customer service device. Gives concise, easy, informative instructions that saves a log wait on a telephone call. Love it. Reviewed on: 19th April 2021
XAK179X's avatar
XAK179X

Very Easy to use.

5
Easy access and good explanations to my queries Reviewed on: 19th April 2021
Jane Reid's avatar
Jane Reid

Quick and easy. Very helpful service.

4
I needed to change my address and Cora had it done inside two questions. Seems good to me Reviewed on: 19th April 2021
Sean's avatar
Sean

Yes

5
Good happy with your service, don’t make me write anymore Reviewed on: 18th April 2021
Jitendra's avatar
Jitendra

So amazing

5
Needed to change my address Cora made it incredibly easy fast and simple. Love it!! Reviewed on: 18th April 2021
Srevell's avatar
Srevell

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