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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great Add On Service

5
Loved this customer service device. Gives concise, easy, informative instructions that saves a log wait on a telephone call. Love it. Reviewed on: 19th April 2021
XAK179X's avatar
XAK179X

Very Easy to use.

5
Easy access and good explanations to my queries Reviewed on: 19th April 2021
Jane Reid's avatar
Jane Reid

Quick and easy. Very helpful service.

4
I needed to change my address and Cora had it done inside two questions. Seems good to me Reviewed on: 19th April 2021
Sean's avatar
Sean

Yes

5
Good happy with your service, don’t make me write anymore Reviewed on: 18th April 2021
Jitendra's avatar
Jitendra

So amazing

5
Needed to change my address Cora made it incredibly easy fast and simple. Love it!! Reviewed on: 18th April 2021
Srevell's avatar
Srevell

Appropriate options to answer questions

5
I wanted to know how I can deal with a debit payment issue. My question was answered and a link to an online form sent to me as well. Reviewed on: 18th April 2021
Claire Moffatt's avatar
Claire Moffatt

Online experience is extremely satisfying

5
The online banking service is fast efficient and straight forward. Reviewed on: 18th April 2021
Steve's avatar
Steve

Very easy to use

5
Quick and simple to use 24 hours a day Reviewed on: 18th April 2021
bernadettelowing@yahoo.co.uk's avatar
[email protected]

Great Bot - banking never been easier!

5
Developers, marketing and the brains behind the "new" NatWest is amazing. There is only one reason I have only ever been with NatWest since I was old enough to have a bank account, and that's because they're always ahead of the game and fair to their customers. Reviewed on: 18th April 2021
Alistair's avatar
Alistair

Cora was easy to use

5
Cora was easy to use and answered my query quickly and clearly Reviewed on: 18th April 2021
Susan Key's avatar
Susan Key

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