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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

Review NatWest Group - Cora: Digital assistant now

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NatWest Group - Cora Digital assistant reviews (6067)

Online experience is extremely satisfying

5
The online banking service is fast efficient and straight forward. Reviewed on: 18th April 2021
Steve's avatar
Steve

Very easy to use

5
Quick and simple to use 24 hours a day Reviewed on: 18th April 2021
bernadettelowing@yahoo.co.uk's avatar
[email protected]

Great Bot - banking never been easier!

5
Developers, marketing and the brains behind the "new" NatWest is amazing. There is only one reason I have only ever been with NatWest since I was old enough to have a bank account, and that's because they're always ahead of the game and fair to their customers. Reviewed on: 18th April 2021
Alistair's avatar
Alistair

Cora was easy to use

5
Cora was easy to use and answered my query quickly and clearly Reviewed on: 18th April 2021
Susan Key's avatar
Susan Key

Great customer service

4
Quick and Easy to use for someone with disabilities Reviewed on: 18th April 2021
Jennie 's avatar
Jennie

Excellent for out of hours queries

5
I used Cora for an ISA query out of hours and found it so easy to use! Simple choices and instant answers. Definitely recommend. Reviewed on: 18th April 2021
Catherine Edinburgh Root's avatar
Catherine Edinburgh Root

Useful yet sometimes confused

4
Previously Cora was quick to understand my needs and connect to an agent when needed. Today she was a bit stuck... I went on responding same question again and ended up asking for an agent. Generally good experience after all. Reviewed on: 18th April 2021
Ksenia Kornas's avatar
Ksenia Kornas

Card Reader error message

5
My card reader wouldn't work with my new debit card but kept saying "Error". Tried Cora and got the answer I needed very quickly with minimal number of steps. It needs the batteries replacing! Reviewed on: 18th April 2021
Howard's avatar
Howard

Recommend

5
I was able to type in a question and got easy to follow instructions about how to do what I needed to. Reviewed on: 18th April 2021
Gill's avatar
Gill

Very smart

5
Really informative and precise. I have always had a helpful answer from Cora. Reviewed on: 18th April 2021
Helen Cronie's avatar
Helen Cronie

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