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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great customer service

4
Quick and Easy to use for someone with disabilities Reviewed on: 18th April 2021
Jennie 's avatar
Jennie

Excellent for out of hours queries

5
I used Cora for an ISA query out of hours and found it so easy to use! Simple choices and instant answers. Definitely recommend. Reviewed on: 18th April 2021
Catherine Edinburgh Root's avatar
Catherine Edinburgh Root

Useful yet sometimes confused

4
Previously Cora was quick to understand my needs and connect to an agent when needed. Today she was a bit stuck... I went on responding same question again and ended up asking for an agent. Generally good experience after all. Reviewed on: 18th April 2021
Ksenia Kornas's avatar
Ksenia Kornas

Card Reader error message

5
My card reader wouldn't work with my new debit card but kept saying "Error". Tried Cora and got the answer I needed very quickly with minimal number of steps. It needs the batteries replacing! Reviewed on: 18th April 2021
Howard's avatar
Howard

Recommend

5
I was able to type in a question and got easy to follow instructions about how to do what I needed to. Reviewed on: 18th April 2021
Gill's avatar
Gill

Very smart

5
Really informative and precise. I have always had a helpful answer from Cora. Reviewed on: 18th April 2021
Helen Cronie's avatar
Helen Cronie

Service

5
In such testing times it was so easy and totally stress free and Cora was kind and extremely helpful Reviewed on: 18th April 2021
Sharon Dahr's avatar
Sharon Dahr

First Class

5
It was so easy to update my new address. saved so much time having to travel to a branch.All instructions so clear and easy to follow Reviewed on: 18th April 2021
Jane Grace's avatar
Jane Grace

Perfect help

5
Very easy to use. And my request was delt with ASAP Reviewed on: 18th April 2021
SR's avatar
SR

Quick and easy

5
Very helpful would use again. Dont need to use phone just use Cora!! Reviewed on: 18th April 2021
Denise sage's avatar
Denise sage

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