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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Changing address

5
Very quick and easy. Banked with NatWest all my life and never had any problems. Always helpful Reviewed on: 18th April 2021
Alice Muxlow's avatar
Alice Muxlow

NAT WEST THE BEST!

5
A Bank I Trust. Please do NOT close all your branches. I feel this is a fashionable mistake all Banks seem to court.CS Reviewed on: 18th April 2021
Nat West's avatar
Nat West

Problem answered very quickly

5
Answers to issue were clear and concise Reviewed on: 18th April 2021
W A brunskill's avatar
W A brunskill

Nice and easy to order a new card

4
Nice and easy to order a new bank card saves me going to the bank Reviewed on: 18th April 2021
Nigel allrn 's avatar
Nigel allrn

Simple to use

5
Answered my question very quickly Reviewed on: 18th April 2021
A Smith's avatar
A Smith

Change of address

5
Easy and quick to use. Great that you are able to complete this online rather than having to telephone and be put on hold. Thank you. Reviewed on: 18th April 2021
Donna's avatar
Donna

Easy!

5
Easy to operate very fast really helpful. Reviewed on: 18th April 2021
Julie Telfer 's avatar
Julie Telfer

Quick easy, polite and helpful

5
Was very easy to use, polite and got the issue sorted out quickly. Reviewed on: 18th April 2021
Jen's avatar
Jen

Easy, Quick & Painless

5
Not likesome other bank digital assistants, this one actually does what you want from it quickly, efficiently and without frustration Reviewed on: 18th April 2021
Jamierobbo_95's avatar
Jamierobbo_95

Helpful

5
Advised that l had made a mistake in password Reviewed on: 18th April 2021
Laura Cooper's avatar
Laura Cooper

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