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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Great help

5
Always helpful very easy to use most importantly for me very quick way to resolving any problems or giving you the help required probably the best app on my phone great work keep it up, always leave feeling satisfied thank you. Reviewed on: 18th April 2021
Chris Naylor's avatar
Chris Naylor

Very quick

5
Cora is quick and straight to the point , quickly identifies the nature of my enquiry and gives me options , never fails to resolve ! Reviewed on: 18th April 2021
n-95-begum@hotmail.co.uk's avatar
[email protected]

Great

5
Very helpful and also the simplicity of it. Great service.x Reviewed on: 18th April 2021
Wayne Heath's avatar
Wayne Heath

Fastest

5
Nice, fast and intuitive answers Reviewed on: 18th April 2021
Sergiu Arhire's avatar
Sergiu Arhire

Excellent service

5
Intuitive tool, very efficient, easy to understand and easy to use Reviewed on: 18th April 2021
Andrew's avatar
Andrew

10

5
Excellent and prompt answer to what ever I asked Reviewed on: 18th April 2021
sibi_abraham@hotmail.com's avatar
[email protected]

Transaction query

5
I am extremely happy with the instant response irecieved Reviewed on: 18th April 2021
Maria pugh's avatar
Maria pugh

Great service and on hand when neefed

5
I had a recent change and my card got blocked so they were able to unblock my card straightaway Reviewed on: 18th April 2021
Ebony's avatar
Ebony

Cora - she actually works!

5
One of the quickest and cleverest AI I’ve interacted with Reviewed on: 17th April 2021
Jude's avatar
Jude

So quick and easy!

5
I wanted to find out how I could reduce my overdraft and Cora gave me clear instructions and in less than a minute I was all set and ready to go! Reviewed on: 17th April 2021
Clare's avatar
Clare

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