NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

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4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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NatWest Group - Cora Digital Assistant reviews (6058)

Inquiring about a card approaching the expiry date

Quick and easy to use. And great to be asked yes and no questions that quickly solved my issue. Reviewed on: 17th April 2021

always polite, always helpful

I've never had any major issue with NatWest. Currently dealing with a bereavement issue and the information available on the website is more straightforward than for another bank who apparently couldn't even provide any information face to face. Reviewed on: 17th April 2021

Great 24/7 and fast solution

Would recommend NatWest bank and app to everyone Reviewed on: 17th April 2021

Very quick and professional

Done exactly what I wanted it to do, quickly Reviewed on: 17th April 2021

OK

simple to operate and hopefully to get a succsesful result Reviewed on: 17th April 2021

Telephone help

Got through to a live person almost straightaway. Knew what he was talking about and easy to understand. Reviewed on: 17th April 2021

My issue can now be resolved

I was directed to the information necessary to resolve my issue ... thank you Reviewed on: 17th April 2021

Really helpful

A really helpful and informative messaging system that ensures you are directed to the best source to deal with your query. Reviewed on: 17th April 2021