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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

Transaction query

5
I am extremely happy with the instant response irecieved Reviewed on: 18th April 2021

Great service and on hand when neefed

5
I had a recent change and my card got blocked so they were able to unblock my card straightaway Reviewed on: 18th April 2021

Cora - she actually works!

5
One of the quickest and cleverest AI I’ve interacted with Reviewed on: 17th April 2021

So quick and easy!

5
I wanted to find out how I could reduce my overdraft and Cora gave me clear instructions and in less than a minute I was all set and ready to go! Reviewed on: 17th April 2021

Easy and reliable

5
Just like the staff at NatWest, the digital assistant is reliable and extremely prompt. It’s also very easy to navigate Reviewed on: 17th April 2021

Great

5
Quick and easy to use would use again Reviewed on: 17th April 2021

Good reliable and intent answers to my questions

5
Long time wih natwest always helpfull and reliable Reviewed on: 17th April 2021

Fantastic

5
Makes the small and easy requests so simple and quick in resolving without having to jump through all the usual annoying hoops Reviewed on: 17th April 2021

Very easy

5
Very easy and to simply just perfect Reviewed on: 17th April 2021

Inquiring about a card approaching the expiry date

5
Quick and easy to use. And great to be asked yes and no questions that quickly solved my issue. Reviewed on: 17th April 2021

Review NatWest Group - Cora: Digital assistant now

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