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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
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About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Easy and reliable

5
Just like the staff at NatWest, the digital assistant is reliable and extremely prompt. It’s also very easy to navigate Reviewed on: 17th April 2021
Ajluby's avatar
Ajluby

Great

5
Quick and easy to use would use again Reviewed on: 17th April 2021
Kim Grieve's avatar
Kim Grieve

Good reliable and intent answers to my questions

5
Long time wih natwest always helpfull and reliable Reviewed on: 17th April 2021
TG burdett 's avatar
TG burdett

Fantastic

5
Makes the small and easy requests so simple and quick in resolving without having to jump through all the usual annoying hoops Reviewed on: 17th April 2021
Aidan's avatar
Aidan

Very easy

5
Very easy and to simply just perfect Reviewed on: 17th April 2021
Petko's avatar
Petko

Inquiring about a card approaching the expiry date

5
Quick and easy to use. And great to be asked yes and no questions that quickly solved my issue. Reviewed on: 17th April 2021
Kim Mountjoy's avatar
Kim Mountjoy

always polite, always helpful

5
I've never had any major issue with NatWest. Currently dealing with a bereavement issue and the information available on the website is more straightforward than for another bank who apparently couldn't even provide any information face to face. Reviewed on: 17th April 2021
Audrey's avatar
Audrey

Great 24/7 and fast solution

4
Would recommend NatWest bank and app to everyone Reviewed on: 17th April 2021
Jasmine's avatar
Jasmine

Very quick and professional

5
Done exactly what I wanted it to do, quickly Reviewed on: 17th April 2021
Caroline Dempsey's avatar
Caroline Dempsey

OK

4
simple to operate and hopefully to get a succsesful result Reviewed on: 17th April 2021
FRANK SHEPHERD's avatar
FRANK SHEPHERD

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