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NatWest Group - Cora: Digital assistant reviews

3.87
Based on 6,067 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
25% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Trying too change my address Trying too change my address all she does is waste my time with pointless loops she achieves nothing and is a fustrating waste of time Reviewed on: 18th August 2026
Spyro's avatar
Spyro

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6067)

always polite, always helpful

5
I've never had any major issue with NatWest. Currently dealing with a bereavement issue and the information available on the website is more straightforward than for another bank who apparently couldn't even provide any information face to face. Reviewed on: 17th April 2021

Great 24/7 and fast solution

4
Would recommend NatWest bank and app to everyone Reviewed on: 17th April 2021

Very quick and professional

5
Done exactly what I wanted it to do, quickly Reviewed on: 17th April 2021

OK

4
simple to operate and hopefully to get a succsesful result Reviewed on: 17th April 2021

Telephone help

5
Got through to a live person almost straightaway. Knew what he was talking about and easy to understand. Reviewed on: 17th April 2021

My issue can now be resolved

4
I was directed to the information necessary to resolve my issue ... thank you Reviewed on: 17th April 2021

Really helpful

5
A really helpful and informative messaging system that ensures you are directed to the best source to deal with your query. Reviewed on: 17th April 2021

Excellent

5
Very informative quick and helpful and resolved my problem Reviewed on: 17th April 2021

Quick response and easy to use

5
Option boxes for replying to questions is good and helps quicken response Reviewed on: 17th April 2021

Always helpful

4
Deal with my queries in a calm efficient and friendly manner Reviewed on: 17th April 2021

Review NatWest Group - Cora: Digital assistant now

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