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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

Telephone help

5
Got through to a live person almost straightaway. Knew what he was talking about and easy to understand. Reviewed on: 17th April 2021
ray natw's avatar
ray natw

My issue can now be resolved

4
I was directed to the information necessary to resolve my issue ... thank you Reviewed on: 17th April 2021
Catherine Lovett 's avatar
Catherine Lovett

Really helpful

5
A really helpful and informative messaging system that ensures you are directed to the best source to deal with your query. Reviewed on: 17th April 2021
Linda Lawrence's avatar
Linda Lawrence

Excellent

5
Very informative quick and helpful and resolved my problem Reviewed on: 17th April 2021
sheila50duffy@googlemail.com's avatar
[email protected]

Quick response and easy to use

5
Option boxes for replying to questions is good and helps quicken response Reviewed on: 17th April 2021
Shelim Uddin's avatar
Shelim Uddin

Always helpful

4
Deal with my queries in a calm efficient and friendly manner Reviewed on: 17th April 2021
Brenda's avatar
Brenda

Easy Peasy

5
Used 'Cora' for the 1st time today, and was impressed with the ease of use, understandability and promptness... Excellent experience all round! Reviewed on: 17th April 2021
Coeurdelion's avatar
Coeurdelion

Quick response

5
Quick response, no queuing no waiting. Problem solved in a few minutes! Reviewed on: 17th April 2021
MY's avatar
MY

Very quick

5
Cara was very quick in responding and we get to choose our quiries among lot of detailed options. Reviewed on: 17th April 2021
Venkat Gonuguntla 's avatar
Venkat Gonuguntla

Brilliant

5
Very good from start to finish, very helpful and gets things done Reviewed on: 17th April 2021
Kelly's avatar
Kelly

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