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NatWest Group - Cora: Digital assistant reviews

View other NatWest Group - Cora products
3.94
Based on 6,063 reviews, last reviewed 28th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
67% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

Cora cannot understand the simplest of instructions Cora cannot understand the simplest of instructions; I have tried to dumb myself down to its level, but it is impossible. I am a calm person, but Cora... Read more Reviewed on: 28th June 2026
John T's avatar
John T
Read all reviews Write a review

About this product

Cora is NatWest’s digital assistant.

Cora is available 24/7 and can help get things done and guide you to the right place. Cora can complete tasks for you when you’re in online banking or the mobile app. You can chat to Cora in WhatsApp.

NatWest’s Cora reviews help you find out what it’s really like to be a customer. If you’ve used Cora before, you can also leave a review and share your experience.

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NatWest Group - Cora Digital assistant reviews (6063)

change of address

5
excellent smooth easy and efficient service Reviewed on: 17th April 2021
Elayne Tooley's avatar
Elayne Tooley

AMAZING

5
Cora is so easy to use to find out any information about your bank accounts Reviewed on: 17th April 2021
Matthew_Copeland@icloud.com's avatar
[email protected]

clear instructions clear replies

5
helped me to change my bank address lock my card etc and allowed me to skip a step and ask a different question and remembered what I asked even when doing so Reviewed on: 17th April 2021
Lee Sawyers Dunbar's avatar
Lee Sawyers Dunbar

cora made it so easy

5
very good!!! the nat west bank is the best! Reviewed on: 17th April 2021
Roger Nicholls's avatar
Roger Nicholls

Love Natwest

5
Been with Natwest for nearly 50 years and never been interested in changing banks. Extremely pleased with their service. Reviewed on: 17th April 2021
Suzanne Matthews 's avatar
Suzanne Matthews

Excellent response

5
The Cora digital assistant answered my question in a prompt, precise and perfectly clear way. Reviewed on: 17th April 2021
Ross's avatar
Ross

Coral was very helpful and gave me all selections that was there and it helped me understand everything

5
Coral is fantastic well mannered when she asks if you need help with anything all the time and if she can't help you she give alternative information for you to choose and check Reviewed on: 17th April 2021
Alison smith's avatar
Alison smith

simple system easy to use

5
thanks to lock down i have not been out so i last used my debit and credit card about 12 months ago so i forgot the pins but i have just ordered two new ones Simples Reviewed on: 17th April 2021
John Beedham's avatar
John Beedham

Great getting help when you need it.

5
I felt as though i was talking to a bank teller straight away. Reviewed on: 17th April 2021
Valerie Ewing 's avatar
Valerie Ewing

General enquiry

5
My mind has been put to rest and I will contact Cora again next time Reviewed on: 16th April 2021
Anas Patel's avatar
Anas Patel

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